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About the Role

The Field Technician will provide a high level of customer service in field installation of DCU equipment, DCU Upgrades, and troubleshooting complex issues. The Field Technician will resolve issues supporting Data Collectors (DCU) and is responsible for meeting all contractual service level agreements for the work they are assigned. The Field Technician will provide timely support and resolution to our customers’ support requests and work directly with the Field Services Manager and Project Coordinator to adhere to project schedule, hear their concerns and build a strong relationship.

Responsibilities

Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City and surrounding areas.
Operate and maneuver bucket truck and or towable man lift up to 50ft on streets and roadways within New York City.
Work outside in all-weather elements.
Observe and comply with all local regulatory traffic guidelines and laws for safety.
Safeguard, maintain and document inventory of repair parts and assigned equipment stored locally.
Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics).
Work directly with Aclara Technical Support to resolve communication or backhaul issues.
Troubleshoot / verify equipment installations in the field.
Work closely with Field Services, Solution Performance, Technical Support and teams to resolve issues in the field.
Generate Field/DCU procedures for troubleshooting and equipment diagnosis.
Ensure compliance with Service Level Agreements through timely response and resolution.
Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system.
Create and upload field reports upon the completion of job assignment.
Follow all safety guidelines and complete specified safety and product training.
Produce reports for installation and maintenance issues.
Utilize software applications to record and upload data from the field pertaining to installation, repair, inspection of equipment.
Coordinate and communicate design deficiencies, customer concerns and quality problems to supervisor and relevant departments.
Maintain a high level of expertise through continued training.
Work with Aclara Field Services Manager and Project Coordinator to create an efficient project work plan.
Utilize specialized proprietary software and hardware as provided to accomplish tasks.

Requirements

Minimum of a High school diploma or equivalent.
3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience.
Demonstrated technical and mechanical aptitude.
Ability to manage and organize personal and professional schedule.
Ability to meet deadlines and thrive in a constantly changing work environment.
Ability to operate and maintain current smartphone free of mechanical defects.
Ability to handle multiple tasks and work independently while following field procedures.
Intermediate knowledge of Microsoft Office Software Suite.
Solid command of the English language and its proper use.
Advanced written and verbal communication skills.
Outgoing, personable, and enjoy working directly with customers and coworkers.
Self-motivated and able to work effectively alone as well as part of a team.
Ability to communicate detailed technical information to an audience with various levels of technical understanding.
Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy.
Maximum of 1 moving violation in the last three years in combination with one at fault accident.
Maximum of 2 moving violations in the last 3 years with no at fault accidents.
Maximum of 2 at fault accidents in the last 3 years with no moving violations.
Ability to lift up to 75lbs consistently.
Able to work on roof tops and utilize a pulley system to move material to the roof top.
Climb vertical ladders to access roof tops.
Operate bucket trucks or man lifts and install equipment on poles/towers/rooftops.
Work at heights that can exceed 150’ from the ground.
Ability to work in all-weather conditions.
Ability to operate and maintain basic hand and power tools.

Skills

Troubleshooting
Customer Service
Installation
Maintenance
Technical Support
Communication
Microsoft Office Suite
CRM system usage

Location

New York City

Work Type

Field Installation
Full-time

Experience Level

3+ years related experience
2+ years customer interfacing experience (Preferred)
Prior field work experience (Preferred)

Education Level

High school diploma or equivalent
2-year technical or Associates degree (Preferred)

Salary/Compensations

$60,000 - $75,000 annually

Benefits

Competitive benefits package

About the Company

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet.
Our company is strategically aligned around enabling grid modernization and electrification.
Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure.
Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES).
HUS enable the grid to conduct, communicate and control energy across utility applications.
HES are essential to managing power across a wide range of industries and applications.
Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation.
Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers.
Hubbell Utility Solutions (HUS) provide the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Equal Opportunity

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.