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About the Role
Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. Serves as a company ambassador by adhering to brand promises and pledges.
Responsibilities
- Installs, troubleshoots, and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations, and company policies.
- Performs efficiency tests, tune-ups, and contract service inspections.
- Ensures all work is performed safely and accurately to eliminate call-backs and reduce liability.
- Promotes company image through a neat appearance, clean uniform, and timely, safe, and courteous service.
- Promotes company products and services, advising customers on the best options for their specific needs.
- Maintains a neat and orderly service vehicle, ensuring all tools and equipment are in safe operating condition.
- Records and reports parts and labor for service calls in accordance with company procedures.
- Maintains and tracks parts inventories in the service vehicle.
- Participates in night and weekend on-call schedules as necessary.
- Reports all accidents, spills, and liability claims.
- Performs propane Gas-check inspections according to applicable codes and company policy without supervision.
Requirements
- Must have a valid motor vehicle driver's license.
- Must be able to pass a pre-employment physical.
- Driving record is reviewed at employment and annually thereafter, and must meet company standards.
- Apprentice designation requires successful completion of an oil burner training course or CETP program.
- Journeyman designation requires at least one year of relevant oil and/or propane service experience.
- Master designation requires two or more years of relevant oil and/or propane service experience.
- Apprentice, Journeyman, or Master designation licensing is necessary in states where required.
- Applicable propane CETP certification is required for propane technicians.
Skills
- Customer service
- Troubleshooting
- Repair
- Equipment maintenance
- Inventory management
- Communication
Location
- Depew Energy
Work Type
- Full-time
- On-call
Experience Level
- Apprentice
- Journeyman
- Master
Education Level
- High school diploma or equivalent required
- Technical school training preferred
Salary/Compensations
- $21 to $31 an Hour
Benefits
- Health Insurance (premiums as low as $6.41 for full-time employees)
- Dental insurance
- Vision Insurance
- Company Provided Life insurance
- Short-term disability
- Long-term disability
- 401(k) plan with company match
- Paid time off
- Paid holidays
- Tuition assistance for employees
- Scholarships available for employees’ children
- Discounts on company products and services
About the Company
- Depew Energy is committed to providing a high level of customer service.
- Technicians regularly interact with customers, other employees (dispatchers, other technicians, drivers, and office personnel) and equipment and parts supply vendors.