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About the Role

The Surveyor role in the Property Management (PM) team focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

Responsibilities

Support the Property lead as a key contact for the Asset Manager across allocated assets.
Maintain professional and responsive communication with clients, occupiers, and stakeholders.
Assist in preparing client reports and attending meetings where required.
Assist in receiving, progressing, and preparing recommendations on occupier applications.
Monitor tenant compliance with lease covenants and obligations, escalating issues and supporting resolution.
Respond to routine technical queries in relation to leases and licences.
Support resolution of occupier matters that may influence asset performance or valuation.
Support financial processes including raising charges, monitoring income, and liaising with accounts teams.
Assist with arrears management in collaboration with credit control teams.
Maintain accurate financial records in line with internal processes and client requirements.
Assist in the preparation and management of service charge budgets, reconciliations, and cash flow forecasts.
Ensure compliance with RICS guidelines and support achievement of client KPIs.
Support the delivery of ESG initiatives in collaboration with FM and specialist teams.
Assist in implementing client ESG strategies across the portfolio.
Support management of third-party suppliers, monitoring performance and escalating issues where necessary.
Work collaboratively with colleagues to ensure service delivery meets required standards.
Undertake regular property inspections, ensuring assets are well presented and issues are identified, recorded, and progressed for resolution.
Support property transitions, including onboarding and offboarding assets and assisting with due diligence processes.
Liaise with solicitors and third parties under the direction of the Associate.
Develop positive relationships with occupiers and support initiatives to enhance customer satisfaction.
Gather occupier intelligence and feedback for reporting to the client.
Assist in the delivery of customer experience initiatives across the portfolio.
Support delivery of major works and site-based projects, working with consultants, contractors, and internal teams.
Maintain an understanding of relevant Health & Safety legislation and support compliance across properties.
Assist with the insurance renewal process and day-to-day insurance matters.
Support administration of insurance claims through to resolution.
Support management of vacant units, ensuring compliance with client and insurer requirements.
Assist in capturing and tracking fee-earning opportunities in line with agreed processes.
Support business development activities and identify opportunities to enhance client relationships.
Contribute to continuous improvement initiatives within the team.
Assist with project-based work (internal and external).
Identify and help resolve legacy property management issues.

Requirements

Ideally working towards MRICS or recently qualified.
Solid experience in property management or related role.
Good understanding of landlord and tenant matters.
Strong organisational skills with attention to detail.
Commercially aware with a proactive approach to problem solving.
Strong communication skills and ability to build relationships.
Competent IT skills, including property management systems.
Ability to manage multiple tasks and meet deadlines.
Collaborative team player supporting colleagues and wider team objectives.
Professional and confident communicator (internal and external).
Willingness to learn and develop technical expertise.
Positive, proactive, and solution-oriented mindset.
Adheres to JLL working practices and values.
Contributes to an inclusive and supportive team culture.

Skills

Property Management Systems
Client Reporting
Lease Management
Financial Management
Service Charge Management
Supplier Management
Health & Safety Compliance
Insurance Administration
Project Management

Location

On-site – London, GBR

Work Type

On-site
Full-time

Experience Level

Entry Level
Mid Level

Education Level

MRICS (working towards or recently qualified)

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL shapes the future of real estate through world-class services, advisory, and technology.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.