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About the Role

FTSE Russell is seeking an organised, detail-focused and analytically minded Issue Management Analyst to support the operation of the first-line Issue Management framework across the global business. This role will provide core execution support across the issue lifecycle, helping to ensure that issues are accurately recorded, appropriately tracked, well evidenced and subject to timely follow-up. The role is central to maintaining high-quality issue data, supporting governance routines, and enabling clear management information on issue health, remediation progress, ageing and emerging risk themes.

Responsibilities

Support the day-to-day operation of the Issue Management framework, including issue creation, tracking, remediation monitoring and closure preparation.
Maintain accurate and complete issue records, ensuring key fields, ownership, ratings, dates, action plans and closure evidence are consistently captured.
Assist with the triage and quality review of new and existing issues to ensure records meet required procedural and data quality standards.
Track remediation actions and follow up with Issue Owners and Action Owners to support timely delivery and escalation of overdue items.
Monitor issue ageing, due dates, delivery milestones and closure readiness, highlighting exceptions or emerging concerns to senior colleagues.
Support the preparation of issue closure packs, including checking that evidence is complete, clearly referenced and aligned to agreed closure criteria.
Help identify inconsistencies, gaps or incomplete information within issue records and work with stakeholders to resolve them.
Perform regular data quality checks across issue management records, identifying missing fields, inconsistent ratings, unclear ownership or outdated action plans.
Support production of routine Issue Management MI, including issue volumes, ageing, remediation status, overdue actions, closure trends and risk themes.
Assist with analysis of issue trends, hotspots and systemic drivers to support better understanding of the risk and control environment.
Help maintain dashboards, trackers and reporting packs used for governance forums and senior management updates.
Ensure reporting outputs are accurate, reconciled and produced in line with agreed timelines and standards.
Support continuous improvement of issue data quality, reporting definitions and MI production processes.
Support preparation for Issue Management governance meetings, including agenda preparation, meeting packs, action logs and follow-up tracking.
Capture and maintain clear records of decisions, escalations and actions arising from governance forums.
Liaise with Issue Owners, Action Owners and Risk & Control colleagues to gather updates, clarify remediation progress and support issue lifecycle discipline.
Escalate data quality concerns, overdue actions or unclear ownership to senior team members in a timely and structured way.
Support engagement with second line Risk, Compliance, Internal Audit and other stakeholders by helping to provide clear, accurate and well-organised issue information.
Support the application of Issue Management procedures, controls and standards across FTSE Russell.
Contribute to the maintenance of audit-ready records and evidence to support internal review, control testing and regulatory scrutiny.
Help identify opportunities to simplify, standardise and improve issue management processes.
Support alignment between issue records, incidents, controls, RCSA outcomes and remediation activity where relevant.
Promote strong risk culture behaviours through attention to detail, transparency, timely escalation and disciplined follow-through.

Requirements

Strong analytical skills with the ability to review, organise and interpret large volumes of information.
Excellent attention to detail and a strong focus on data quality, accuracy and completeness.
Good Microsoft Excel skills, including the ability to maintain trackers, analyse data and support reporting outputs.
Strong organisational and planning skills, with the ability to manage multiple deadlines and follow up on actions.
Clear written and verbal communication skills, including the ability to summarise information accurately and professionally.
Ability to work with stakeholders across different teams and levels of seniority to gather updates and resolve queries.
Comfortable working with structured processes, governance routines and control requirements.
Proactive mindset, with the ability to identify gaps, ask questions and escalate issues appropriately.
Ability to operate in a fast-paced environment while maintaining accuracy and delivery discipline.
Experience in issue management, operational risk, governance, controls, audit support or management information production.
Familiarity with MetricStream, Jira or similar workflow, risk, issue or governance tools.
Understanding of risk and control concepts, including remediation planning, control weaknesses and closure evidence.
Experience supporting governance forums, including meeting packs, action logs and reporting.
Experience within financial services, market infrastructure, index, benchmark, data or analytics businesses.
Awareness of regulated environments and the importance of clear evidence, audit trails and defensible documentation.

Skills

Analytical skills
Attention to detail
Data quality focus
Microsoft Excel
Organisational skills
Planning skills
Written communication
Verbal communication
Stakeholder management
Process adherence
Proactiveness
Issue identification
Escalation
Fast-paced environment operation
Issue management
Operational risk
Governance
Controls
Audit support
Management information production
MetricStream
Jira
Risk and control concepts
Remediation planning
Control weaknesses
Closure evidence
Financial services experience
Market infrastructure experience
Index experience
Benchmark experience
Data business experience
Analytics business experience
Regulated environment awareness

Location

London
Hybrid

Work Type

Hybrid

Experience Level

Senior Associate

Benefits

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives

About the Company

FTSE Russell operates in a highly regulated, client-critical environment where strong risk management, control discipline and evidence-based governance are essential.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.