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About the Role

As Associate Manager, Content Production & Delivery, LMS, you will take ownership of the health and quality of CFA Institute’s LMS production workflows. You will help ensure learning content is delivered reliably and consistently across Canvas and other digital formats, while improving the processes, automation and standards behind that delivery. You will work across Content Production, Editorial, Quality Review and Technology, providing hands-on expertise when complex issues arise and helping create more consistent, scalable ways of working across CFA Institute learning products.

Responsibilities

Own the day-to-day health and quality of LMS content production workflows, with particular focus on Canvas, course-level configuration, HTML/CSS styling and lesson assembly.
Ensure learning products are delivered with consistent structure, presentation and behaviour across LMS courses.
Maintain and improve workflows that transform structured content from Word through XML and RSuite into PDF, EPUB and LMS outputs.
Diagnose and resolve complex content transformation, formatting, configuration and rendering issues, helping prevent recurring problems rather than relying on reactive fixes.
Design, test and implement improvements to publishing automation and production workflows within established standards.
Carry out regression testing following workflow or system changes and work with Technology colleagues where wider system changes are required.
Act as an escalation point for Content Production Specialists and other partners when complex production issues arise.
Provide practical guidance, training and mentoring across content management and production workflows.
Apply accessibility and usability standards across digital outputs, including semantic content organisation and accessible presentation.
Maintain clear workflow documentation and production standards that can be used consistently across the team.
Partner with Content Technology colleagues to resolve cross-system LMS configuration and rendering issues.

Requirements

Demonstrable experience in content production, digital publishing or publishing operations, with strong ownership of complex production workflows.
Working knowledge of Canvas and/or comparable learning management systems, including course configuration and troubleshooting.
Strong practical knowledge of HTML and CSS, with the ability to diagnose course-level display, structure and accessibility issues.
Experience working with Common Cartridge and QTI standards, or comparable standards used to package and transfer digital learning content.
Strong workflow optimisation skills, including experience designing, testing and implementing improvements to publishing processes or automation.
Experience diagnosing non-routine production or rendering issues across systems and developing lasting solutions.
Working knowledge of structured content and XML-based publishing pipelines.
Experience validating lesson assembly and course rendering across browsers and devices.
Experience working effectively across Editorial, Production, Quality Review and Technology teams.
Evidence of mentoring, training or supporting colleagues with production processes and technical problem-solving.
Strong analytical skills, initiative and the ability to work independently while knowing when wider escalation is required.

Skills

Canvas
HTML/CSS
Structured content
Common Cartridge
QTI standards
XML
RSuite
PDF
EPUB
Regression testing
Accessibility standards
Usability standards

Salary/Compensations

US - $83,000 - $110,000 per year
UK - £47,000 - £62,000

Benefits

Eligibility for an annual discretionary incentive bonus
12% employer contribution to a pension plan
Comprehensive medical benefits package
Generous time off
Competitive retirement plans
Flexible work options
Wellbeing and development programs

About the Company

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

Equal Opportunity

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.