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About the Role

The Associate Director of Campus Operations is responsible for ensuring LCCA London campuses operate safely, efficiently, consistently, and effectively, providing the physical and operational conditions required for an excellent student and staff experience. This role provides institutional ownership of campus readiness, operational standards, capacity utilization, service assurance, and coordination between campus-facing functions.

Responsibilities

Provide strategic and operational leadership for campus operations.
Ensure campuses are operationally ready for teaching, enrollment, events, and other institutional activities.
Establish clear standards for opening, closing, daily readiness, incident management, and service continuity.
Identify operational risks and ensure timely escalation and resolution.
Provide oversight and assurance of Student Hub operational performance.
Coordinate campus-facing support with Student Services and other departments.
Monitor service levels, queues, demand, complaints, and recurring operational issues.
Ensure operational arrangements support a positive and inclusive student experience.
Act as the senior Professional Services link between operational leadership and Estates/Facilities.
Coordinate with colleagues on maintenance, cleaning, security, access, repairs, and environmental standards.
Support effective implementation and monitoring of health and safety arrangements.
Ensure operational incidents are appropriately recorded, investigated, and escalated.
Lead operational oversight of campus and classroom capacity utilization.
Identify capacity pressures and opportunities with academic and professional services colleagues.
Support planning for new intakes, changes in delivery patterns, and future campus requirements.
Promote efficient use of space and operational resources.
Develop and maintain common operational standards across campuses.
Identify variations in practice and implement action plans to improve consistency.
Promote a culture of service excellence, ownership, and continuous improvement.
Establish appropriate operational KPIs and management information.
Undertake or commission service reviews and operational audits.
Monitor performance against agreed standards and report material risks and issues.
Ensure agreed corrective actions are implemented and tracked.
Contribute to institutional planning for future growth and campus development.
Assess operational implications of new programs, delivery models, campuses, and services.
Ensure operational resilience and continuity planning reflect the scale and complexity of LCCA.
Work closely with Directors and Heads across Professional Services for joined-up operational delivery.
Build effective relationships with academic leadership, Estates, Facilities, Student Services, Registry, Quality, and other functions.
Provide clear leadership, direction, and accountability to operational teams.

Requirements

Significant operational leadership experience in a complex organization.
Experience of multi-site operations.
Experience of service standards, operational assurance, and cross-functional working.
Strong understanding of operational management, service delivery, risk, health and safety interfaces, capacity planning, and performance management.
Ability to lead teams.
Ability to influence senior stakeholders.
Ability to establish clear accountability.
Excellent communication skills.
Excellent problem-solving skills.
Excellent planning skills.
Excellent prioritization skills.
Excellent data interpretation skills.
Excellent stakeholder management skills.
Higher education or comparable education-sector experience (desirable).
Experience of major campus expansion or transformation (desirable).
Relevant professional qualification (desirable).
Must be able to prove the right to work in the UK.

Skills

Operational leadership
Campus operations
Service standards
Operational assurance
Cross-functional working
Operational management
Service delivery
Risk management
Health and safety
Capacity planning
Performance management
Team leadership
Stakeholder influence
Accountability
Communication
Problem-solving
Planning
Prioritization
Data interpretation
Stakeholder management

Location

London College of Contemporary Arts (LCCA) - Tower Hill & Aldgate

Work Type

Full-time

Experience Level

Associate Director
Senior

Education Level

Higher education or comparable education-sector experience (desirable)

Salary/Compensations

Competitive DOE

Benefits

Competitive salary and pension scheme
Generous annual leave entitlement
Access to flexible working arrangements
Professional development opportunities, including training and career progression pathways
Employee wellbeing programmes
Access to counselling services

About the Company

LCCA London campuses operate safely, efficiently, consistently, and effectively, providing the physical and operational conditions required for an excellent student and staff experience.

Equal Opportunity

We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
We’re also committed to providing adjustments to those who may require support with the recruitment process.