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About the Role
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We are looking for thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are important to us. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
Responsibilities
- Coordinate all clerical and daily operational functions of the housekeeping department.
- Maintain a close relationship with all other departments to adhere to company policies and procedures.
- Maintain all department records.
- Handle all phone calls and guest requests.
- Disseminate all information as needed while ensuring the safety and confidentiality of all guests.
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Thank guests with genuine appreciation.
- Ensure adherence to quality expectations and standards.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Enter and locate work-related information using computers and electronic devices.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
- Monitor Room, Public, and House Attendant performance to ensure proper quality, productivity and adherence to safety procedures.
- Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.
- Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
- Contact Engineering, The Hive, Front Office, or Housekeeping office directly for urgent repairs.
- Respond promptly to requests from guests, Front Desk, or The Hive.
- Request preventative maintenance or non-urgent repairs using appropriate method.
- Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete by email.
- Check with the appropriate source for additional assignments throughout the shift.
- Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/workboards.
Requirements
- Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
- Passion for cleanliness and attention to detail.
- Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.
- Ability to learn and work with technology including devices such as computers, iPods and iPads.
- Excellent time management skills and can work in a fast-paced environment.
- An honest person with a high level of integrity.
- Good interpersonal skills.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- Ability to follow directions and work in a team environment.
- Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure.
- Does not show frustration when dealing with upset guests or team members.
- Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
- Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
- Flexibility to meet the demands of a 24-hour operation.
- Team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.
- Employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.
Skills
- Customer service skills
- Communication skills
- Time management skills
- Interpersonal skills
- Teamwork
Work Type
- Full-time
About the Company
- As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an equal opportunity employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodation, please visit People Operations.