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About the Role

The Director, Chief of Staff to the Chief Payments Officer (CPO) will serve as a trusted partner to the CPO, helping to establish and manage an effective Executive Office as Barclays builds a group-wide Payments capability. This is a highly visible role operating at the centre of the Payments leadership team, supporting the effective running of the function through strong business management, governance, stakeholder coordination, communications, and organisational leadership support. The Chief of Staff will help ensure priorities are coordinated, leadership activities are managed effectively, and the Payments organisation operates with discipline, consistency, and focus.

Responsibilities

Establish and manage an effective Executive Office for the Payments organisation.
Support the CPO in managing priorities, commitments, decisions, and leadership engagement activities.
Coordinate leadership team meetings, offsites, governance forums, and operating reviews.
Ensure actions, decisions, and commitments are tracked through to completion.
Drive effective planning and organisation of leadership activities and business priorities.
Support the preparation of materials for Executive Committee, Board, and senior management forums.
Develop high-quality presentations, briefing papers, and leadership communications.
Support internal communications and employee engagement initiatives across the Payments organisation.
Coordinate leadership messaging and organisational updates.
Ensure senior stakeholder communications are clear, timely, and aligned.
Partner with Corporate Communications and other teams where required.
Support planning cycles, team objectives, and organisational priorities.
Coordinate key deliverables and milestones across the Payments leadership team.
Assist in monitoring progress against objectives and commitments.
Identify opportunities to improve governance, processes, and ways of working.
Help establish a strong operating culture within the Payments function.
Lead and coordinate ad hoc projects and leadership initiatives on behalf of the CPO.
Conduct research, analysis, and briefing preparation to support decision-making.
Provide additional support on high-priority business matters as required.

Requirements

Experience operating within a Chief of Staff, Business Management, COO Office, Executive Office, or similar leadership support role.
Experience supporting senior executives within large, complex organisations.
Strong background in governance, business management, and organisational effectiveness.
Experience preparing executive-level presentations, briefings, and committee materials.
Ability to manage multiple priorities and stakeholders within a fast-paced environment.
Exceptional stakeholder management and relationship-building skills.
Strong organisational and coordination capabilities.
Ability to influence and build credibility across a broad range of stakeholders.
Excellent communication and presentation skills.
Strong judgement, attention to detail, and execution focus.
Highly organised, proactive, and delivery-focused.
Collaborative and relationship-oriented.
Comfortable operating in ambiguous and evolving environments.
Resilient with the ability to manage competing priorities effectively.
Strong levels of professionalism, discretion, and integrity.
Trusted partner capable of handling sensitive and confidential matters.
Experience within Payments, Corporate Banking, Transaction Banking, or a related financial services environment.
Knowledge of regulatory, risk, and governance frameworks within financial services.
Experience supporting newly formed teams, functions, or organisational structures.
Familiarity with business planning, financial management, and management information processes.

Skills

Business Management
Governance
Stakeholder Coordination
Communications
Organisational Leadership
Presentation Development
Executive Support
Project Management
Analytical Skills
Relationship Building
Influencing
Judgement
Attention to Detail
Execution Focus
Collaboration
Adaptability
Resilience
Professionalism
Discretion
Integrity

Location

Global

Work Type

Full-time

Experience Level

Director
Senior Leader

About the Company

Payments sits at the heart of the global economy and represents a significant area of growth and investment for Barclays.
This role offers a unique opportunity to work directly with the Chief Payments Officer during the build-out of Barclays' Payments capability.
The successful candidate will help establish the governance, operating rhythms, and Executive Office infrastructure that will support the function as it grows.
Working closely with senior leaders across Barclays, this role provides exceptional exposure, influence, and development opportunities while contributing to the success of a strategically important area of the business.

Equal Opportunity

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.