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About the Role

This role supports the separation of BPL as it transitions to operating independently, providing hands-on HR operational support during the separation, with a focus on HR administration, employee queries, HRIS transition, payroll, and Day 1 readiness. The HR Operations & Payroll Senior Advisor will be a key first point of contact for HR queries, providing timely and practical support while triaging more complex or specialist matters to the relevant HR Centres of Excellence (COEs). This is an opportunity to join a business undergoing significant transformation and play a key role in standing up new HR infrastructure and processes, including the transition from Workday to the new HRIS and supporting payroll through the separation and dual-run period.

Responsibilities

Deliver HR services and support to colleagues, candidates, alumni, and third-party vendors.
Execute HR operational activities aligned with people leader and colleague journeys, including performance management, rewards, benefits, and learning operations.
Manage on- and offboarding of new employees, including orientation, documentation, coordination, and exit interviews.
Maintain colleague personal and reference data in HR information systems, ensuring accuracy and compliance.
Provide guidance and support on HR policies, procedures, and processes to candidates, colleagues, and alumni.
Support the wider HR team in delivering the separation programme and provide hands-on support during Day 1, payroll transition, and HRIS implementation.
Ensure HR data in the HRIS is accurate and reportable.
Support managers and colleagues with HRIS usage and system administration.
Help establish robust and efficient HR processes for the standalone business.
Support testing and readiness activities for key transition milestones.
Act as a first point of contact for generalist HR queries, triaging complex issues to the relevant HR COE.
Provide advice on HR policies, processes, and employee lifecycle matters.
Identify recurring queries and process issues to improve guidance.
Act as a key point of contact for payroll-related queries.
Assist with payroll input, validation, and reconciliation.
Support key payroll activities including starters, leavers, changes to personal details, salary changes, bonuses, and other employee data impacting payroll.
Support the dual running of payroll during the transition to the new operating model.
Prepare HR documentation and correspondence.
Produce HR reports and data.
Maintain confidentiality and data protection standards when handling employee information.
Contribute or set strategy, drive requirements, and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches.
Advise key stakeholders on functional and cross-functional areas of impact and alignment.
Manage and mitigate risks through assessment.
Demonstrate leadership and accountability for managing risk and strengthening controls.
Demonstrate comprehensive understanding of the organisation functions to contribute to business goals.
Collaborate with other areas of work to stay updated on business activity and strategies.
Create solutions based on sophisticated analytical thought.
Adopt and include the outcomes of extensive research in problem-solving processes.
Build and maintain trusting relationships and partnerships with internal and external stakeholders.

Requirements

Previous experience working in a HR Services and Payroll team.
Good working knowledge of core HR processes and the employee lifecycle.
Good understanding of payroll processes and the ability to investigate payroll-related issues.
Experience working with HRIS platforms.
Strong attention to detail, particularly when working with employee data and payroll.
Comfortable working with spreadsheets, data validation, and reconciliation.
Comfortable working in a fast-paced, changing environment with competing priorities.
Experience supporting an HRIS implementation would be advantageous.
Workday experience is desirable for this first separation phase.

Skills

Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills

Location

London

Work Type

Hybrid

Experience Level

Senior Advisor

About the Company

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.
In April 2025, Barclays announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients.
Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.
Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years.
Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation.
Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.