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About the Role
Help families say the perfect goodbye to loved ones as part of our funeral service crew. You don’t need any previous experience in the funeral industry as we provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. At the Co-op, you’ll be part of something meaningful. Join us today.
Responsibilities
- Collect the deceased from a range of locations and scenarios in a professional and empathetic manner.
- Bear coffins on the day of the funeral and drive funeral vehicles.
- Maintain the cleanliness of equipment and facilities, including vehicles.
- Prepare coffins and engrave name plates.
- Prepare the deceased in our care for viewings and the funeral.
- Maintain client management applications daily, inputting detailed and timely information to keep records consistently updated.
- Safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health and safety guidance to prevent injuries.
- Preparation, transportation, and personal care of the deceased carried out with professionalism, dignity, respect and adherence to health and safety standards.
Requirements
- A full manual UK driver’s licence is required.
- Ability to perform the physical aspects of the role, such as manual lifting.
- Good IT skills, with confidence to use a range of technology devices.
- Ability to learn and effectively use new applications and systems.
- Ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service.
- Strong attention to detail and accuracy, ensuring regulatory policies and processes are always adhered to.
- Comfortable with direct physical contact with the deceased as part of normal duties.
Skills
- IT skills
- Attention to detail
- Accuracy
- Customer service
- Empathy
- Calmness under pressure
Location
- Earlsfield, SW17 0PB
Work Type
- Full time
- Fixed Term Contract
Experience Level
- No previous experience required
Salary/Compensations
- £25,818 per year (£13.24 per hour)
Benefits
- Competitive salary
- Excellent pension scheme
- Discounts on a range of Co-op products and services
- 30% off Co-op branded products
- 10% off other brands in Co-op food stores
- 23 days holidays (pro rata, rising with service)
- Pension with up to 10% employer contributions
- Employee Assistance Programme
- Virtual GP
- Free eye tests
- Career development opportunities including apprenticeships
- Access to Stream - a money management app
About the Company
- At Co-op, we’re owned by our members. We’re an organisation that puts people and communities first, and we’re powered by purpose.
Equal Opportunity
- We're building diverse and inclusive teams that reflect the communities we serve.
- We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
- We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.
- If you need any adjustments during the recruitment process, we'll support you.