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About the Role
Join the ride! Become part of our 2nd Level Customer Care Team and take responsibility for complex cases involving fees and official notices. You will support our customers with tact and expertise, whether clarifying incorrect parking tickets, understanding fees, or communicating with authorities. We offer structured onboarding, continuous training, and real development opportunities. If you enjoy taking responsibility and making customers happy, this role is for you.
Responsibilities
- Support customers in reviewing and clarifying internal and external fees, from explaining individual cost items to communicating with authorities regarding incorrect notices.
- Advise customers on classifying parking tickets or fee notices, ensuring complex cases are resolved clearly and fairly.
- Deeply understand customer challenges and approach special cases with a solution-oriented mindset.
- Understand that quality lies in the details to provide high-quality service by precisely understanding customer needs.
- Maintain a positive atmosphere in the Customer Care Team with enthusiasm and strong team spirit.
Requirements
- A natural problem-solver who enjoys advising customers.
- Comfortable with written communication via email, dealing with authorities, and handling escalation cases.
- Highly communicative with outstanding interpersonal skills.
- Able to provide an outstanding customer experience and go the extra mile.
- Ideally, familiar with customer support software.
- Empathetic with a positive attitude and a desire to help customers.
Skills
- German C1 level (written and spoken)
- English B1 level (written and spoken)
- Additional languages are a plus
Location
- Berlin
- Hybrid
Work Type
- Hybrid
Experience Level
- Entry level with potential for growth based on experience
Salary/Compensations
- €2,750.00 - €3,000.00 gross per month depending on professional experience
Benefits
- Monthly MILES credits or Deutschlandticket for mobility.
- Subsidized Urban Sports Club membership.
- Personal development opportunities through knowledge sharing and training.
- Flexible work arrangement with Home Office option.
- Latest technology and ergonomic workstation.
- Attractive pension plan.
- Access to Corporate Benefits with discounts.
- Fresh coffee, drinks, fruit, snacks, and lunch during All-Hands meetings.
About the Company
- MILES is the leading car-sharing provider in Germany, also offering car subscriptions.
- A portion of revenue is invested in regional and social projects.
- Believes in a world where mobility is shared, sustainable, and accessible to all.
- Creates an alternative to private car ownership, reducing vehicles on the road and contributing positively to urban life.
- A diverse team comprising people from over 80 countries with varied experiences and ideas.
- Company language is English.
- Values include Passion, Ownership, Ingenuity, Curiosity, Support, and Empathy.