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About the Role
Lead the St James Property Management team and drive operational excellence across this prestigious mixed-use estate. This is a highly visible leadership role responsible for translating strategic objectives into operational performance, ensuring assets deliver outstanding commercial, customer, sustainability, and safety outcomes.
Responsibilities
- Lead, develop, and inspire the St James Property Management team, creating a high-performance and inclusive culture.
- Drive collaboration across multiple business functions to ensure delivery of portfolio objectives and operational excellence.
- Take accountability for portfolio governance, reporting, risk management, and performance against key business metrics.
- Oversee service charge management, financial performance, and opportunities to enhance net operating income.
- Lead stakeholder engagement across internal teams, occupiers, consultants, and external partners.
- Ensure seamless mobilization of developments, projects, and leasing activity into operational management.
- Champion health, safety, and compliance, maintaining the highest standards across the estate.
- Embed sustainability and decarbonization objectives into operational decision-making and asset performance.
- Drive customer satisfaction through data-led insight, service improvement initiatives, and effective issue resolution.
- Support the continued evolution of Property Management through innovation, process improvement, and digital advancement.
Requirements
- Commercially minded property professional with substantial experience managing complex, high-profile mixed-use portfolios.
- MRICS qualification with significant post-qualification experience, or equivalent industry expertise.
- Strong leadership experience with a proven ability to coach, develop, and motivate teams.
- Extensive property management experience across multi-let commercial or mixed-use environments.
- Strong landlord and tenant knowledge with excellent commercial judgment.
- Experience managing service charge budgets and driving operational efficiencies.
- A customer-focused mindset and passion for delivering best-in-class property management.
- Experience working across complex stakeholder environments and influencing senior decision-makers.
- Knowledge of health and safety, risk management, and statutory compliance requirements.
- Strong understanding of sustainability objectives and their practical application within operational property management.
- Excellent communication, negotiation, and relationship-building skills.
Skills
- Commercial Property Management
- Leadership
- Team Development
- Collaboration
- Portfolio Governance
- Risk Management
- Service Charge Management
- Stakeholder Engagement
- Health and Safety
- Sustainability
- Customer Satisfaction
- Innovation
- Process Improvement
- Digital Advancement
- Communication
- Negotiation
- Relationship Building
Location
- St James, London
Work Type
- Full-time
Experience Level
- Senior
- Lead
Education Level
- MRICS qualification or equivalent
Salary/Compensations
- Competitive salary
Benefits
- Competitive salary
- Pension
- Performance related bonus
- Flexible working
- Market leading family policies
- Shopping discounts in the West End
- Private healthcare
- Life cover
- Critical illness cover
- 28 days holiday
- Option to buy more holiday
About the Company
- At The Crown Estate, we're creating brilliant places that deliver lasting value for customers, communities and the country.
- Our St James's portfolio sits at the heart of London, combining heritage, culture, retail, workspace and public realm to create one of the most distinctive destinations in the world.
- The Crown Estate is unlike any other organisation. Our purpose-driven approach allows us to take a long-term view, creating places where people, communities and businesses can thrive.
- We offer the opportunity to work on some of the UK's most significant assets while developing your career in a collaborative and inclusive environment.
Equal Opportunity
- We are a proud disability confident employer and operate the offer of interview scheme.
- We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
- If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.