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About the Role
This is a junior role for someone who wants to become the person who knows our product inside out. You'll work alongside our customer support lead, helping keep on top of client queries, getting answers from the people who build the data, and turning the patterns you see into better documentation for everyone.
Responsibilities
- Support the day-to-day running of the customer support inbox: help triage incoming queries and respond to clients so nothing goes unanswered
- Investigate questions about our data, coverage, and methodology, working with the tech and data teams to get accurate answers
- Act as the bridge between clients and internal teams, translating technical explanations into clear, client-ready language
- Track recurring questions and spot where our documentation falls short, then feed those gaps to the content team so they get fixed at the source
- Keep support materials, FAQs, and internal notes current as the product changes
Requirements
- An undergraduate degree, or at least 3 years of professional work experience in its place
- Excellent written communication. You can explain something technical to someone who isn't technical, and you write clearly under time pressure
- A collaborative instinct. Much of this job is knowing who to ask and how to ask well
- Curiosity and appetite to learn. You'll be surrounded by finance, data, and engineering, and we want someone who digs into the "why" rather than just passing messages along
- Organised and reliable in a shared inbox. You can hold several open threads without dropping any
Skills
- Basic SQL
- Data analysis
- Data science
- Presenting complex ideas simply
- Customer-facing work
- Financial data
- SaaS support
- Financial markets
- Alternative data
Experience Level
- Junior
Education Level
- Undergraduate degree
About the Company
- Oxford Data Plan produces daily KPI estimates on publicly listed companies for institutional investors.