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About the Role
As a Senior Research Manager, you'll lead high-profile research projects from design through to delivery, ensuring exceptional quality, commercial success and strong client relationships. You'll play a central role in connecting project teams, clients and senior leadership while contributing to business growth through account development and proposal writing. This is an exciting opportunity for an experienced mixed methodology researcher who enjoys managing multiple projects, building trusted client partnerships and developing innovative solutions to business challenges.
Responsibilities
- Lead end-to-end research projects, ensuring quality, efficiency and client satisfaction.
- Manage project budgets and financial performance.
- Deliver clear, actionable insights, recommendations and implications.
- Guide and support project teams, delegating effectively and ensuring deadlines are met.
- Share learning and best practice across the business.
- Moderate qualitative research and attend fieldwork in the UK and internationally when required.
- Proactively identify and resolve project challenges.
- Build strong, long-term client relationships.
- Develop a deep understanding of client objectives and account strategies.
- Identify opportunities to grow existing accounts and generate new business.
- Lead client meetings and act as a trusted advisor.
- Write compelling proposals and research solutions that win work.
- Contribute to account planning and business development initiatives.
Requirements
- Agency-side healthcare market research experience, with exposure to both qualitative and quantitative methodologies.
- Proven ability to lead multiple projects simultaneously, delivering high-quality work on time and within budget.
- Strong client management skills, with experience building trusted relationships and identifying opportunities for growth.
- Excellent communication and storytelling skills, both written and verbal.
- Commercial awareness and experience contributing to proposals and business development activities.
- Strong analytical thinking, with the ability to translate insights into clear, actionable recommendations.
- A collaborative approach, with experience supporting and developing junior team members.
- Curiosity, creativity and a passion for delivering impactful research.
- Thrive in a collaborative, supportive and inclusive environment, bringing positive energy, a team-first mindset and a genuine enthusiasm for working alongside others to deliver exceptional work.
Skills
- Mixed methodology research
- Project management
- Client relationship management
- Business development
- Proposal writing
- Qualitative research moderation
- Quantitative research
- Communication
- Storytelling
- Commercial awareness
- Analytical thinking
- Teamwork
Location
- US
- UK
Work Type
- Hybrid working (minimum two days per week in the office)
Experience Level
- Senior
Benefits
- 4pm finishes every Friday
- Hybrid working
- Regular company away days, socials and learning events
- Team breakfasts, lunches and social gatherings
- Office Snacks
- Competitive annual leave allowance
- Company Pension
- Rest time scheme to support recovery after travel and late working
- Volunteering and "You Day" leave
- Your birthday off
- Meeting-free days
- Recognition and reward programmes
About the Company
- HRW partners with healthcare, pharmaceutical and biotech organisations to make better decisions through insight-led research grounded in behavioural science.
- Clients trust HRW to uncover the reasons behind human behaviour and decision-making.
- HRW's work has earned industry recognition and multiple awards for thought leadership, particularly in behavioural science.
- With teams in the UK and US, and an extensive global network of fieldwork partners, HRW delivers research that creates impact across international markets.
- HRW fosters a collaborative, inclusive, intellectually curious and genuinely supportive culture.
- HRW's ethos is underpinned by its philosophy of accessing reality, striving to get as close to the truth as possible and proactively pursuing multiple ways to achieve this.