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About the Role
As a Receptionist, you will represent St James and its clients, providing a high level of customer service and professionalism. You will be the first point of contact for guests, visitors, and clients, ensuring their needs are met and they have a positive experience.
Responsibilities
- Take full ownership of the reception area, ensuring it is kept in the best possible order.
- Liaise with cleaners, facilities, security, and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Maintain up-to-date records, including the St James Operations Manual, occupier procedures, and phone database.
- Serve as a presentable and professional first point of contact for all building occupants.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them appropriately.
- Assist guests, visitors, and clients with queries, comments, and suggestions professionally.
- Receive and answer calls promptly and efficiently, transferring them as appropriate.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the Operations Manual.
- Perform administrative duties, including word processing, photocopying, and ordering stationery.
- Support Building Management with facilities management tasks.
- Maintain strong knowledge of the building and report issues promptly.
- Support the Reception Manager and Concierge with tenant engagement events.
- Ensure the reception area is kept organised, clean, and tidy at all times.
- Be ready to greet visitors at the allocated time.
- Maintain good working relationships with colleagues.
- Adhere to St James policies, procedures, and code of conduct.
- Be fully conversant with emergency procedures related to Health & Safety.
Requirements
- Proven working knowledge of customer service experience.
- Previous experience in a similar corporate background is essential.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Good interpersonal skills
- Flexibility to work with a range of styles and personalities
- Adaptability to business demands
- Excellent customer service skills
- Strong efficiency and motivation
- Excellent punctuality
- Outgoing and "can do" attitude
- Innovation and creativity
- Tact and diplomacy
- Proactive and helpful
About the Company
- St James provides a high level of customer service and professionalism to its customers and clients.