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About the Role

F&B Service Experts create memorable and unique guest experiences by providing a wide range of services, from setting tables and communicating with the kitchen to interacting with guests and maintaining a clean environment. Success in this role requires a commitment to safety, company policies, quality standards, and professional conduct.

Responsibilities

Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs by asking questions and observing preferences.
Thank guests with genuine appreciation and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests, resolving issues to delight guests and build trust.
Engage guests in conversation regarding their stay, property services, and area attractions.
Assist other employees to ensure proper coverage and prompt guest service.
Maintain cleanliness of work and guest areas by clearing, collecting, and returning food and beverage items.
Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to event type and service standards, ensuring all supplies meet quality standards.
Pick-up trays and clean tables as needed.
Follow appropriate procedures for serving alcohol.
Retrieve and deliver food and beverage orders in a timely manner.
Coordinate with kitchens to ensure guests’ orders are delivered.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Record transactions in MICROS or similar system at the time of order.
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures.
Count bank at end of shift, complete cashier reports, resolve discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change, and keeping bank secure.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials, maintaining workstation cleanliness.
Complete closing duties, including storing reusable goods, breaking down goods, cleaning equipment and areas, restocking items, and completing daily cleaning checklist.
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Answer questions on menu selections and check with kitchen staff for clarification.
Communicate with the kitchen regarding food item wait times, recook orders, and product availability.
Take room service orders over the phone, answer menu questions, input orders, up-sell, follow payment policies, confirm order accuracy, and provide expected delivery time.
Place and log call backs for room service orders to ensure guest satisfaction.
Notify guests and management of delays in service delivery.
Communicate with guests, other employees, or departments to ensure guest needs are met.
Speak to guests and co-workers using clear, appropriate, and professional language.
Discuss work topics discreetly and quietly, avoiding public areas.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with others.
Partner with and assist others to promote teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Report work-related accidents or injuries immediately to manager/supervisor.
Follow company and department safety and security policies and procedures.
Identify and correct unsafe work procedures or conditions, or report them to management.
Use proper equipment, wear appropriate PPE, and employ correct lifting procedures to avoid injury.
Follow property-specific procedures for handling emergency situations.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Complete appropriate safety training and certifications.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and compliant with policies.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets.
Perform other reasonable job duties as requested by Supervisors.
Follow EMEA Food & Beverage Cashiering SOP if handling cash.
Comply with Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

Requirements

Creating a safe workplace.
Following company policies and procedures.
Upholding quality standards.
Ensuring uniform, personal appearance, and communications are professional.
Performing other reasonable job duties as requested.

Skills

Customer Service Orientation
Teamwork
Interpersonal Skills
Diversity Relations
Communication
Listening
English Language Proficiency
Dependability
Presentation
Positive Demeanor
Integrity
Safety Orientation
Stress Tolerance
Adaptability/Flexibility
Multi-Tasking
Information Retention

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.