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About the Role
Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for 4 Team Members to join the team.
Responsibilities
- Deliver warm, friendly and genuine service to every member and guest.
- Prepare food and beverages to brand recipes and presentation standards.
- Process customer orders and payments accurately using POS systems.
- Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
- Recommend products and provide an exceptional customer experience through confident service.
- Ensure food safety, hygiene and cleanliness standards are maintained at all times.
- Complete opening, closing, preparation and temperature check procedures accurately.
- Follow allergen procedures and prevent cross-contamination throughout food preparation.
- Monitor stock levels and communicate replenishment requirements.
- Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
- Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
- Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Requirements
- Previous experience in a customer service, hospitality or food service environment is desirable.
- Food Safety Level 2 qualification (or willingness to obtain).
- Food Allergy and Intolerance Training.
- Passion for delivering outstanding customer service.
- Strong communication and interpersonal skills.
- Excellent attention to detail and commitment to food safety and hygiene.
- Ability to work efficiently in a fast-paced environment.
- A proactive, positive and reliable approach to work.
- Flexible to work early mornings, evenings, weekends and bank holidays.
Skills
- Customer service
- Hospitality
- Food service
- Food preparation
- POS systems
- Menu knowledge
- Allergen awareness
- Nutritional information
- Communication
- Interpersonal skills
- Attention to detail
- Food safety
- Hygiene
- Stock monitoring
- Team collaboration
Work Type
- Full time
Education Level
- Food Safety Level 2 qualification (or willingness to obtain)
Salary/Compensations
- £12.71—£13.10 GBP
Benefits
- 33 days annual leave
- Pension fund
- 50% discount on Kauai meals while on duty
- Complimentary Virgin Active membership for yourself
About the Company
- As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.
- By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.