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About the Role

HOLY is seeking a Logistics Manager to oversee retail logistics and support D2C fulfillment. This operational role involves ensuring timely and complete retail order preparation and delivery, while also supporting reliable D2C fulfillment, inventory flow, and customer experience. The ideal candidate is proactive, takes ownership, and resolves issues efficiently.

Responsibilities

Take end-to-end responsibility for ensuring that retail orders are complete and ready for shipment on time.
Own Retail OTIF performance and proactively steer against deviations with fulfillment partners and retail customers.
Coordinate display assembly, capacity planning, timelines, and escalations.
Support reliable D2C order fulfillment, inventory flow, replenishment, and delivery performance.
Monitor open operational issues and coordinate quick resolutions with fulfillment partners, Supply Chain, Customer Service, and E-Commerce.
Support accurate system synchronization across warehouses and sales channels.
Act as an operational contact for our fulfillment partners across Retail and D2C topics.
Ensure SLA adherence and daily operational stability.
Escalate and resolve deviations in speed, accuracy, availability, or cost efficiency swiftly.
Track retail and D2C logistics KPIs and turn them into actionable insights.
Use partner reports and internal dashboards to identify risks, recurring issues, and improvement opportunities.
Maintain clear SOPs, documentation, and performance reporting for internal visibility.
Act as the communication bridge between Logistics, Inside Sales, Retail, E-Commerce, Customer Service, Supply Chain, and external partners.
Keep stakeholders informed of critical operational updates, risks, and changes.
Lead root-cause investigations and coordinate quick resolutions to protect customer experience.
Improve recurring logistics workflows across Retail and D2C.
Identify efficiency and cost-reduction opportunities and track implementation progress.
Help build scalable logistics playbooks for HOLY's omnichannel growth.

Requirements

Retail-Ops-Ownership: You take full end-to-end responsibility for retail order readiness and OTIF performance, proactively steering against deviations before they become escalations.
3PL & partner management: Proven experience managing fulfillment partners operationally - holding them to SLAs, resolving deviations in speed, accuracy or cost quickly and calmly.
Cross-functional coordination: Comfortable acting as the bridge between Logistics, Retail, E-Commerce, Customer Service and Supply Chain, keeping stakeholders aligned even when things move fast.
Analytical & KPI-driven: Skilled at turning partner reports and internal dashboards into actionable insights, spotting risks and recurring issues early.

Skills

English
German

Location

Berlin

Work Type

On-site
Hybrid

Experience Level

Mid-level

Benefits

Competitive compensation
Company shares
Opportunities for growth
Huge impact to shape HOLY’s internationalisation
Awesome team of colleagues
Top product
Startup culture
Flat hierarchies
Fast pace
Personal development
Central office in Berlin Prenzlauerberg
Flexible working hours
Strong salary
Meaningful equity

About the Company

HOLY is the soft drink revolution, offering amazing taste across 50+ flavors with a good conscience for body & environment.
Started in a shared apartment, HOLY has scaled to Europe's fastest growing consumer brand with over 2M loyal customers.
The company has profitably scaled to over €180M D2C revenue in DACH, FR, UK and PL and is transitioning to an omnichannel rocketship.
Backed by top consumer investors, HOLY aims to revolutionize the soft drink industry and build a generational love brand.
The team of 170+ people aims high to compete with major industry players.

Equal Opportunity

Holy Softdrinks GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
If you have a specific need that requires assistant in the application process, please reach out to our People Team at jobs@holy.com.