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About the Role
Manage a portfolio of personal injury and workers compensation claims from early intervention through to recovery and return to work. Provide technical guidance and training to claims colleagues and leadership support to the Regional Manager.
Responsibilities
- Manage workers compensation claims end to end, including early intervention, injury management and return-to-work planning and implementation.
- Promote recovery at work and partner with managers to identify suitable duties and support safe and sustainable return-to-work outcomes.
- Participate in medical case conferences with injured workers and treating practitioners.
- Ensure claims activities meet required timeframes, regulatory requirements, audit criteria and performance measures across compliance, case management and data quality.
- Administer workers compensation entitlements, including PIAWE, ongoing weekly benefits and claims-related payments.
- Maintain accurate and timely claims documentation and data within the injury management system.
- Conduct regular claims reviews, documenting agreed actions and providing meaningful reporting to managers.
- Use claims reporting and trends to identify opportunities to improve claims performance.
- Support and educate operational teams on workers compensation and return-to-work responsibilities.
- Monitor the effectiveness of external service providers, including medical practitioners.
- Provide senior technical support and training to other claims team members.
- Support the implementation of workplace injury management policies, procedures and programs while fostering a positive recovery-at-work and safety culture.
Requirements
- NSW Return to Work Coordinator certification.
- A current NSW driver licence.
- Demonstrated experience across early intervention, injury management and workers compensation.
- Sound knowledge of relevant workers compensation legislation and regulations.
- Understanding and practical experience working in accordance with SIRA Standards of Practice.
- Strong organisational skills, with the ability to prioritise competing demands and meet deadlines.
- Excellent attention to detail and strong written and verbal communication skills.
- Good customer service and teamwork capabilities.
- An understanding of medical terminology.
- Confidence using Microsoft applications and claims-related systems.
- Experience within a self-insurance environment will be highly regarded.
Skills
- Workers compensation
- Injury management
- Return to work planning
- Case management
- Technical claims expertise
- Collaboration
- Communication
- Organisation
- Attention to detail
- Customer service
- Teamwork
- Microsoft applications
- Claims-related systems
Location
- Macquarie Park, NSW
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Manageable caseloads that support quality case management.
- Flexible working arrangements that promote work-life balance.
- Career growth and development, with learning opportunities and pathways across our global organisation.
- A positive, values-led culture with a collaborative, caring and energetic team.
- Employee discounts across a wide range of products and services.
About the Company
- At ISS, our values guide how we work every day: We Respect | We Act | We Care | We Deliver.