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About the Role
You will own the AI assistant that works on a merchant's behalf across Adyen, capable of finding and reading data, providing insights, and taking real actions. You will build some capabilities yourself and establish the foundation for other teams to contribute, covering reporting, insights, disputes, and configurations. Your role will also involve shaping the merchant experience as the assistant evolves from answering questions to performing tasks, ultimately enabling merchants to operate Adyen more efficiently and unlocking growth for both merchants and Adyen.
Responsibilities
- Set the vision for how merchants will run their business on Adyen through an assistant and build the multi-quarter strategy.
- Build AI Assistant capabilities, defining its scope and how it sequences work.
- Ship capabilities from idea to production, driving measurable results for customers and Adyen.
- Set the standard for quality and safety in merchant-facing agentic capabilities.
- Enable product teams across domains to contribute capabilities to a shared foundation.
- Galvanize cross-functional teams across product, design, engineering, analytics, commercial, marketing, and legal to move with velocity.
- Conduct deep dives with customers and data to pressure-test strategic choices and ensure solutions are valuable and used.
Requirements
- 5+ years of experience building customer-facing products in high-growth tech or fintech environments.
- Hands-on experience shipping AI-native product experiences (LLM-powered, agentic, conversational, or workflow automation).
- Proven track record of building and scaling customer-facing products with material business impact.
- Demonstrated ability to translate customer needs and commercial priorities into multi-quarter product strategies.
- Demonstrated ability to drive complex programs spanning multiple teams and ship with velocity.
- Comfortable taking open-ended business problems and turning them into clear strategy, roadmaps, and execution.
- Ability to set clear metrics and use data to align priorities, set targets, measure impact, and reset course.
- Demonstrated ability to drive adoption of shared capabilities across teams with their own roadmaps and priorities in a high-autonomy, bottom-up culture.
- Experience shipping clear, simple experiences on top of complicated systems.
- Passion for deeply understanding customer needs in payment operations, finance, and support teams at large businesses.
Skills
- AI-Forward Product Sensibility & Experience
- Strategic Thinking
- Product Execution
- Excel in Ambiguity
- Analytical Rigor
- Cross-Organizational Leadership
- Simplicity On Top of Complexity
- Customer Obsession
Location
- San Francisco
Work Type
- Hybrid (in-office at least 3 days a week)
Experience Level
- Senior
Salary/Compensations
- $201,600 - $302,400
Benefits
- Equity (RSUs)
- 401(k)
- Health
- Dental
- Vision
About the Company
- Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, serving as a financial technology platform.
- Adyen fosters an environment with opportunities for employees to succeed, supported by a culture that enables career ownership.
- Teams at Adyen tackle unique technical challenges at scale and solve them collaboratively, delivering innovative and ethical solutions.
- The world's largest businesses run on Adyen's single platform for payments, financial products, and commerce workflows across multiple markets and payment methods.
Equal Opportunity
- Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
- All information will be kept confidential according to EEO guidelines.
- We encourage people from all backgrounds and abilities to apply.
- If you need accommodations or support during the recruitment process, you’ll have the opportunity to let our team know in your application.