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About the Role

As a Visual Merchandiser, you will shape an exceptional in-store customer journey by bringing the brand's vision to life through aesthetics and commercial strategy, enhancing visual appeal, driving engagement, and improving sales performance.

Responsibilities

Deliver excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
Interpret sales data and customer insights to inform and execute the store’s visual direction.
Design and install impactful window displays reflecting seasonal trends and brand identity.
Style mannequins and create outfit combinations to inspire customer purchasing decisions.
Merchandise the shop floor in alignment with company guidelines for a cohesive and commercial presentation.
Support the sales team in daily store operations and contribute to a seamless customer experience.
Set and maintain high visual merchandising standards, training and mentoring team members for consistency.
Act as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.

Requirements

Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
Experienced in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
Committed to elevating the in-store experience through impactful visual storytelling and exceptional customer service.
Enthusiastic about fashion and passionate about sharing product knowledge and styling advice to create meaningful customer interactions.
Experience in organizing teams, providing constructive feedback, and coaching others to improve performance and service standards.
Solid understanding of store operations, including stock handling, customer service, and daily routines gained through hands-on retail experience.
Embraces change with a proactive mindset, responding quickly to updates in stock levels, customer needs, and business priorities.
Open to continuous learning and actively seeks opportunities for personal and professional growth.
Comfortable working varied shifts and adapting to the dynamic needs of a retail environment.

Skills

Visual Merchandising Standards
Fashion Knowledge
Commercial Awareness
Customer-Centric Mindset
Communication
Operational Knowledge
Adaptability & Flexibility
Eager to learn

Location

London

Work Type

Full-time
Contract

Benefits

Attractive benefits with extensive development opportunities globally.
25% staff discount on all H&M Group brands in stores and online.
Inclusion in the H&M Incentive Program – HIP.

About the Company

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Equal Opportunity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.