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About the Role
As a Cloud Support Engineer at Amazon Web Services (AWS), you will be a Cloud Ambassador for all cloud products, assisting a global list of companies and developers. You will help customers understand application architectures and integration approaches, and ensure the success of AWS as a leading technology organization.
Responsibilities
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to customer needs.
- Interact with leading engineers globally.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Leverage customer support experience to provide feedback to internal AWS teams on service improvements.
- Drive customer communication during critical events.
- Drive projects to improve support processes and customer technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems spanning multiple AWS services.
- Solve customer cases through telephone, email, and web/live chat.
- Coach/mentor new hires.
- Develop & present training.
- Partner with development teams on complex issues or contact deflection initiatives.
- Participate in new hiring.
- Write tools/scripts to assist the team.
- Work with leadership on process improvement and strategic initiatives.
Requirements
- Administration experience with one of the following Database engines: SQL Server, MySQL, MariaDB, Amazon Aurora.
- Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory).
- Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls or LAN/WAN).
- Experience with Database troubleshooting and performance tuning.
- Experience with setting up monitoring/alarming for Database environments.
- Experience with Database migration and ETL.
- Experience with query analyzers and query tuning/slow query optimization.
- Knowledge of AWS and Cloud Computing concepts.
- Experience troubleshooting the full application stacks from Operating system through to custom applications.
Skills
- Cloud Computing
- Databases
- RDS
- Aurora
- SQL Server
- MariaDB
- MySQL
- Database Migration Services
- Lightsail
- System Administration
- Linux
- Ubuntu
- CentOS
- RedHat
- Microsoft Windows Server
- Active Directory
- Networking
- TCP/IP
- DNS
- Routing
- Firewalls
- LAN/WAN
- Database troubleshooting
- Performance tuning
- Monitoring
- Alarming
- Database migration
- ETL
- Query analyzers
- Query tuning
- Slow query optimization
- Application stacks troubleshooting
Location
- Global
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Career development opportunities
- Training programs
About the Company
- Amazon Web Services is the market leader and technology forerunner in the Cloud business.
- We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Equal Opportunity
- Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.