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About the Role

The Concierge/Lobby Host will support the Workplace Coordinator with front-of-house operations, including accounting, finance, maintenance, vendor oversight, purchasing, occupancy services, and helpdesk functions. This dynamic role involves administrative support, active stakeholder engagement, event assistance, and providing a high level of service to staff and clients.

Responsibilities

• Greet clients, provide customer service, offer refreshments, and escort them to meeting rooms.
• Answer incoming calls.
• Meet and greet staff, clients, and vendors.
• Manage access badges.
• Maintain consumables and conduct stocktakes.
• Assist with meeting room requirements, including booking, furniture arrangement, and recurring events.
• Participate as a key team member during emergency situations.
• Assist with the distribution of couriers and mail.
• Process requests for car parking.
• Oversee new starters, including access badges, parking, inductions, lockers, and laptops.
• Collaborate with the Workplace Manager and Coordinator on facility-related issues, contractor inductions, and escorts.
• Proactively maintain front-of-house documentation using SharePoint and internal systems.
• Conduct daily site inspections to ensure rooms and client zones are clear and clutter-free.
• Assist the Workplace Coordinator with general administrative tasks at reception.
• Proactively engage stakeholders to ensure on-site client expectations are met.
• Build and develop effective client/stakeholder relationships across multiple organizational levels.
• Ensure the site’s financial operations meet or exceed targets and control requirements, adhering to the JLL Code of Ethics.
• Ensure financial processes are consistently followed.
• Work safely, taking responsibility for personal health and safety and that of others, complying with health and safety guidelines.
• Recommend continuous quality improvement practices and implement Industry Best Practice operations.
• Implement and maintain building procedures and performance measures.
• Assist on-site with stocktaking and replenishment.
• Work autonomously and efficiently without supervision.
• Serve as the key point of contact and ensure continuity of workplace operations during the absence of the Facilities Site Lead.
• Implement and maintain the JLL Operational Risk Management (ORM) program.
• Implement and maintain disaster recovery and business continuity plans.
• Implement and maintain escalation procedures and incident reporting procedures.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to Jones Lang LaSalle’s business conduct, ensuring compliance with firm guidelines, procedures, and strategies.
• Collaborate with the Experience Ambassador/Workplace Coordinator and PAs to manage office and ANZ-wide events.
• Facilitate the delivery of catering and event equipment.
• Manage room setups for events.
• Manage calendar invites for events.
• Ensure event spaces are organized and prepared in advance.
• Prepare name tags and ensure all HSE requirements are met for events.
• Manage hardware assets, including tracking records in coordination with IT.
• Receive goods and distribute them amongst the team.
• Follow client procurement and supply guidelines.

Requirements

• Motivated self-starter with a proven track record of delivering best practice and quality.
• Proactive with a keen eye for detail and the ability to balance multiple priorities.
• Possess a can-do attitude with proven ability to build and maintain relationships.
• Strategic thinker capable of dealing with ambiguity and solving complex problems effectively.
• Knowledge of local occupational health and safety requirements.
• Knowledge of vendor management for specialized services.
• Basic understanding of Facilities services (soft or hard services).
• Strong administrative skills.

Skills

• Customer service
• Administrative support
• Stakeholder engagement
• Event assistance
• Front of house operations
• Accounting
• Finance
• Maintenance
• Vendor oversight
• Purchasing
• Occupancy services
• Helpdesk
• SharePoint
• Microsoft Office Suite
• Communication
• Problem-solving
• Relationship building
• Attention to detail
• Time management
• Risk management
• Business continuity planning
• Procurement
• Supply chain management

Location

• On-site – North Sydney, NSW

Work Type

• Full-time
• Fixed term

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

About the Company

• JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology in the real estate industry.
• With over 200 years of real estate experience, JLL is committed to finding brighter ways of working through innovation, warmth, optimism, and inclusivity.
• JLL is a global leader in helping clients envision the future of living, working, playing, shopping, and dining spaces.
• JLL is Australia's #1 Commercial Real Estate firm.

Equal Opportunity

• JLL is committed to equal opportunity and building an inclusive workplace.
• JLL ranks among the World’s Most Ethical Companies.
• JLL supports applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all ages, religions, and races.
• JLL is dedicated to offering veterans from all ranks and services a successful civilian career.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.