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About the Role
The Sr. Client Service Representative in the Global Fund Services Dept. oversees Fund Accounting and Administration, Transfer Agency, and Custody activities for cross-border funds distributed to Japanese investors. This role serves as the primary contact for institutional investors, asset managers, distributors, and trust banks, managing day-to-day servicing.
Responsibilities
- Proactively respond to client inquiries and provide filtering for escalation.
- Assist in coordination of new fund and product implementations and conversions.
- Work effectively with internal teams to prioritize client requests, deliverables, and issue resolution.
- Execute reviews of internal reporting for assigned client relationships and promptly escalate issues identified.
- Utilize relevant internal technology solutions to effectively manage client inquiries.
- Introduce and familiarize clients with new technology, automation tools, and products.
- Participate in scheduled client meetings.
- Ensure adherence to all established procedures, controls, and best practices.
Requirements
- BA/BS degree.
- 1 to 3 years of financial industry experience, with a preference for a client servicing focused environment.
- Strong verbal and written communication skills in both Japanese and English.
- Strong attention to detail.
- Ability to prioritize and quickly resolve client needs.
- Ability to work in a collaborative environment.
- Ability to build and maintain internal and external client relationships.
- Ability to learn and adapt to new technologies and systems.
- Basic understanding of financial instruments.
- Basic understanding of market participants in the fund services business.
- Fund accounting knowledge is preferred.
- Comprehensive working knowledge of Microsoft Office Products.
- Diverse experiences and transferrable skillsets are valued. Candidates with non-traditional career paths or alternative experiences are encouraged to apply.
Skills
- Japanese language proficiency
- English language proficiency
- Client servicing
- Microsoft Office Products
Location
- Global
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- Bachelor's Degree
Benefits
- Rewards and benefits
- Philanthropy support
- Sustainability initiatives
- Support for personal, physical, and financial thriving
About the Company
- Brown Brothers Harriman (BBH) is a premier global financial services firm.
- Known for premium service, specialist expertise, technology solutions, and a partnership approach to client management.
- Works with sophisticated clients on challenging issues.
- Values collective debate and development, encouraging idea sharing.
- A diverse community of smart and caring people delivering exceptional service and expert advice.
- Empowers all employees to contribute ideas and expand impact beyond daily roles.
- Believes stability is a competitive advantage, requiring continuous evolution and innovation.
- As a private partnership, investments are made in relationships, technologies, products, and development for the long-term interests of clients and people.
- Long-tenured leaders provide guidance and mentoring.