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About the Role
Manage a portfolio of personal injury claims within the Workers Compensation team, providing support and understanding to customers during challenging times and facilitating outcomes that aid their recovery.
Responsibilities
- Obtain and review medical, financial, investigative, and rehabilitation reports for accurate claim assessment.
- Ensure legislative compliance and timeframes are met through ongoing review of reports.
- Adopt appropriate strategies for cost-effective claim resolution.
- Ensure early access to appropriate rehabilitation for optimal claimant recovery.
- Provide excellent customer service to the legislative authority, employers, and injured workers through compliance, timely responses, and efficient processing.
Requirements
- Previous Workers Compensation or personal injury claims experience with a track record of delivering results.
- Ability to demonstrate compassion and empathy for the customer.
- Allied Health experience is desirable.
- Excellent verbal communication skills, including listening, building rapport, communicating complex information, and negotiating with various stakeholders.
- Strong administrative and written skills with the ability to manage claims effectively within State legislation.
- Strong commitment and high degree of integrity to meet and exceed customer expectations.
Skills
- Workers Compensation claims management
- Personal injury claims management
- Customer service
- Verbal communication
- Negotiation
- Administrative skills
- Written communication
- Claims processing
- Rehabilitation support
Location
- Sydney CBD, Australia
Work Type
- Hybrid
- Full-time
Experience Level
- Previous experience required
Benefits
- Access to award-winning Shine platform for perks, wellbeing, career development, and recognition.
- Opportunity for performance-based incentives.
- Suncorp shares for eligible employees.
- Hybrid working model.
- Flexible leave options.
- 20 weeks paid parental leave.
- Up to 5 days paid flexible leave annually.
- Paid study support.
- Career breaks.
- On-the-job learning.
- Referral bonus.
- Free wellbeing coaching.
- Dedicated Employee Council.
- Confidential EAP access.
- Discounts at 900+ retailers.
- Fitness Passport.
- Reduced superannuation fees.
- Paid volunteer leave.
- Donation matching.
- Unlimited emergency response leave.
About the Company
- Suncorp Group is focused on making a difference for people and communities.
- The Claims teams provide support and understanding to customers during challenging times.
- Suncorp believes in fostering a diverse, talented, and passionate workforce.
- The company is committed to creating an inclusive culture with flexible work, career development, and internal mobility.
- Suncorp is passionate about inspiring its people by building connected relationships.
Equal Opportunity
- Diversity is celebrated through employee resource groups and inclusive policies for all families.
- Encouragement to contact jenna.halfpenny@suncorp.com.au for support and adjustments to participate equitably in the recruitment process or workplace.