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About the Role
We are seeking a passionate and driven Community Lead to foster a thriving and inclusive environment by cultivating strong relationships with members, overseeing events, and driving engagement. The ideal candidate is a natural connector, problem solver, and has a genuine passion for delivering exceptional member experiences in a fast-paced environment.
Responsibilities
- Greet guests at the front desk, ensuring a warm and welcoming environment.
- Facilitate introductions and relationship-building initiatives among members.
- Maintain a thorough understanding of all members and companies in the space.
- Manage the onboarding process, including tours, inductions, and welcome packs.
- Lead and coordinate member events in alignment with The Commons brand.
- Facilitate community events such as member talks, panel discussions, and workshops.
- Promote and encourage attendance at relevant events across locations.
- Assist with event setup, pack-down, and logistical support as needed.
- Audit and order supplies to support event execution.
- Ensure the workspace is fully operational and well-maintained.
- Report and assist in resolving maintenance issues.
- Conduct regular building checks and oversee cleanliness, including kitchens and meeting rooms.
- Manage inventory, ordering consumables, and auditing storage areas.
- Liaise with cleaning staff to ensure high standards of hygiene and presentation.
- Assist the Community Manager with scheduling and daily operations.
- Respond to member inquiries in a timely and professional manner.
- Maintain and update internal databases, including member directories and CRM records.
- Manage IT support tickets and provide basic troubleshooting assistance.
- Ensure offices and desks are clean, organised, and ready for new members.
- Distribute incoming mail to members efficiently.
Requirements
- 3+ years’ experience in a fast-paced customer service environment.
- Strong communication skills with the ability to build rapport easily.
- Experience in event management and organisation.
- A hands-on approach to daily responsibilities.
- Passionate about creating an outstanding member experience.
- Ability to think outside the box and proactively identify members' needs.
- Strong time management skills and excellent attention to detail.
- A people-person who thrives in a community-driven environment.
- Background in operations, events, and customer experience.
- Expertise across hospitality, administration, and marketing.
- Adaptable, people-focused, and detail-oriented.
Skills
- Community Engagement
- Member Experience
- Event Management
- Operations Management
- Facilities Management
- Customer Service
- Relationship Building
- Problem-Solving
- Team Leadership
- Coordination
- Hospitality
- Administration
- Marketing
- Communication
- Time Management
- Attention to Detail
Location
- across different locations
Work Type
- full-time
Experience Level
- 3+ years experience
Benefits
- Discount on all Commons Cafe and Bar locations
- Free counselling sessions
- Birthday leave
- Ability to work across different locations
- Weekly events program e.g. breakfast club, yoga & drinks
- Additional paid maternity leave
- Further education program to support personal and professional development
About the Company
- At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.
- Our values guide how we work, collaborate and show up for one another every day. We're looking for people who genuinely embody these values in the way they think, act and contribute.
- Putting Our Members First
- Fostering Community
- Working Together as a Team
- Constantly Learning & Growing