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About the Role
The IT Site Operations Specialist serves as the primary onsite IT partner for assigned offices, providing hands-on end-user support, collaborating on technology solutions, and coordinating with vendors to ensure reliable and secure office technology aligned with enterprise standards.
Responsibilities
- Provides hands-on support for hardware, AV, network, and end-user issues.
- Handles Service Desk escalations requiring onsite troubleshooting.
- Delivers white-glove support to executives and critical staff.
- Ensures meeting rooms are fully operational and standards-compliant.
- Supports Microsoft Teams Rooms and Zoom Rooms environments.
- Maintains and troubleshoots Cisco video conferencing units and Logitech Tap Schedulers.
- Manages digital signage platforms (Appspace with LG displays).
- Troubleshoots complex A/V systems including Crestron, Biamp, MediaVue, PrimeView, and related vendor technologies (Crestron, Extron, Biamp, Cisco).
- Performs preventative maintenance and coordinate upgrades and repairs.
- Coordinates local vendors for hardware installs, cabling, ISP services, and repairs.
- Oversees onsite vendor work to ensure quality and compliance.
- Manages inventory of laptops, docks, and peripherals.
- Supports onboarding and offboarding logistics.
- Acts as the primary IT contact for office leadership.
- Performs Level-1 network troubleshooting and isolate connectivity issues prior to escalation.
- Validates physical connectivity, switch port status, VLAN assignments, and LAN functionality.
- Troubleshoots Wi-Fi connectivity and wireless authentication issues, including certificate-based workflows.
- Utilizes tools such as ping, traceroute, ipconfig/ifconfig, and nslookup.
- Provides smart hands support for Network, Security, and Infrastructure teams (rack/stack, cabling, device installs, hardware reboots, physical access).
- Tracks recurring issues and identify trends.
- Reports risks, improvement opportunities, and infrastructure needs.
- Supports office expansions, relocations, and technology upgrades.
Requirements
- Experience supporting enterprise A/V and conference room systems.
- Foundational networking knowledge (TCP/IP, DNS, DHCP, routing basics, firewall/ACL awareness).
- Strong troubleshooting, organizational, and communication skills.
- Experience supporting executives in professional services or enterprise environments.
- Familiarity with enterprise network hardware (switches, wireless APs, cabling).
- Experience coordinating third-party IT and A/V vendors.
- Up to 10% of the time Domestic Travel only
Skills
- Microsoft Teams Rooms
- Zoom Rooms
- Cisco video conferencing
- Logitech Tap Schedulers
- Appspace
- LG displays
- Crestron
- Biamp
- MediaVue
- PrimeView
- Extron
- TCP/IP
- DNS
- DHCP
- ping
- traceroute
- ipconfig/ifconfig
- nslookup
Location
- One Manhattan West, 395 9th Avenue, 54th Floor, New York, New York 10001
Work Type
- Onsite
Experience Level
- 3 - 5 years' progressive experience in a related field
Education Level
- Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology preferred
Salary/Compensations
- $31 - $40 per hour
About the Company
- World Wide Technology (WWT) strives to make a new world happen.
- WWT's work benefits clients and partners as much as it does its people and community across the globe.
- Founded in 1990, WWT brings together strategy, deep technical expertise and world class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions.
- Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
- With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.
- WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.
- Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Equal Opportunity
- We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication.
- Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
- If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
- World Wide Technology is an Equal Opportunity Employer.