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Tailor your resume to this Claim Specialist - Property Field Inspection role.
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Tailor your resume to this Claim Specialist - Property Field Inspection role.
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About the Role
State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and provides exceptional customer service by meeting with insureds, explaining coverage, estimating damages, and guiding them through the claims process.
Responsibilities
- Conduct on-site inspections and assessments of property damages for residential and commercial claims.
- Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently.
- Interact with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
- Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
- Gather evidence, document findings, and prepare detailed reports to support the claims handling process.
- Investigate and adjust personal and commercial property claims with exposures up to $500,000.
- Evaluate coverage and policy terms to determine claim validity and ensure compliance with regulations.
- Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines.
Requirements
- Ability to investigate problems, evaluate information, and make well-supported decisions.
- Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
- Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately.
- Ability to effectively interact with policyholders, agents, and stakeholders to move claims forward efficiently.
- Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
- Detail-oriented with strong organizational and analytical skills.
- Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
- Physical agility for walking, bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder.
- Ability to utilize appropriate equipment to traverse roofs at various heights and pitches for inspection of residential and commercial structures.
- Ability to crawl in tight spaces to gather information needed during claim adjustment.
- May be required to complete Rope and Harness Safety Training.
- A valid driver's license is required.
- Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
- Candidates that have previously taken an assessment may be asked to participate in additional testing.
Skills
- Customer service experience
- Understanding of property insurance concepts
- Baseline knowledge of residential and commercial building construction and building components/materials
- Familiarity with water mitigation principles and inspection processes
- Working knowledge of Xactimate and XactContents
Location
- E. Syracuse, NY
Work Type
- Remote-Field
- Flexible schedules
- Overtime
- Irregular hours
Experience Level
- Experienced
Education Level
- Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management or a similar discipline (Preferred)
Salary/Compensations
- $63,089.65 - $90,000.00 annually
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Compensation based on a standard 38:45-hour work week
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options, including a high deductible plan
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, 24/7 mental health professionals
- Educational benefits like industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- State Farm Federal Credit Union
- Generous time off policies
- Up to 20 days annually
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions of up to 7% of your salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.
- As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.