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About the Role

This role will lead the people and adoption strategy for complex operational and client-focused initiatives, ranging from targeted process improvements to large-scale transformation programs. The Manager will embed change management into the full transformation lifecycle, translate business and workforce impacts into actionable plans, and hold leaders and project teams accountable for organizational readiness, stakeholder commitment, adoption, and sustained business outcomes. This individual will serve as a trusted advisor to senior stakeholders, lead multiple change workstreams, develop team capability, and strengthen transformation delivery across Outsourced Services.

Responsibilities

Lead change management workstreams supporting complex outsourced services engagements, business transformations, process improvements, technology implementations, and operating model changes.
Develop and execute integrated change strategies that connect stakeholder engagement, leadership alignment, communications, organizational readiness, training, adoption, reinforcement, and benefits realization.
Advise senior leaders on the organizational, operational, role, capability, and workforce impacts of transformation decisions and the leadership actions required to achieve adoption.
Conduct change impact, stakeholder, readiness, and adoption-risk assessments to identify affected groups, behavioral changes, dependencies, barriers, and required interventions.
Embed change management activities, milestones, resources, risks, and measures into project charters, roadmaps, governance, implementation plans, and decision forums from the outset.
Build stakeholder strategies across executive sponsors, decision owners, service-line leaders, managers, employees, clients, and other impacted groups, with clear accountability for engagement and adoption.
Translate future-state processes, technology, roles, and ways of working into practical communications, leader toolkits, learning experiences, job aids, and performance support.
Define measurable readiness, engagement, proficiency, behavior, adoption, and sustainability outcomes and provide transparent reporting to project and executive leadership.
Identify resistance, leadership gaps, competing priorities, and adoption risks early and partner with decision owners to implement mitigation, reinforcement, and accountability actions.
Guide clients and internal teams through transitions to new processes, technologies, data practices, service delivery models, organizational structures, roles, and ways of working.
Establish quality standards and provide strategic oversight of change deliverables to ensure they are integrated, audience-centered, practical, and aligned with transformation outcomes.
Lead multiple change engagements and workstreams simultaneously, managing scope, timelines, resources, dependencies, risks, financial performance, and delivery quality.
Build trusted relationships and support client relationship development, solution scoping, proposals, and other practice-growth activities related to change and transformation.
Develop repeatable change and adoption methodologies, tools, templates, governance standards, and measurement practices that strengthen Outsourced Services transformation delivery.
Lead, coach, and develop change practitioners and cross-functional team members while managing workload, performance, capability development, and utilization across engagements.
Evaluate emerging change practices, digital adoption capabilities, analytics, and AI-enabled tools for their ability to improve stakeholder insight, adoption, employee experience, and operational outcomes.

Requirements

Bachelor’s degree in Business, Finance, Accounting, or a related field required.
Minimum 6 years of experience leading change management, technology-enabled transformation, process or operating-model change, management consulting, organizational transformation, or related advisory services.
Minimum 5 years of experience leading teams and owning change outcomes across complex, multi-workstream projects, programs, or client engagements.
Master’s degree preferred.
Prosci, CCMP, PMP, or comparable change management, project management, Agile, or process-improvement certification preferred.
Demonstrated experience leading the people and adoption strategy for complex organizational, operational, process, technology, data, or operating-model transformations.
Experience advising senior executives, decision owners, and cross-functional stakeholders in a client-facing or consulting environment and holding leaders accountable for change outcomes.
Experience supporting outsourced services, managed services, shared services, business process outsourcing, finance transformation, or other operational transformation environments preferred.
Deep knowledge of change strategy, organizational readiness, stakeholder engagement, leadership alignment, communications, learning, adoption, reinforcement, and sustainability.
Experience integrating change management into large-scale technology implementations, process redesign, service delivery transformation, operating-model change, or organizational transitions.
Demonstrated ability to translate complex future-state designs and business impacts into audience-specific change interventions and executable implementation plans.
Proven ability to define adoption outcomes, establish meaningful measures, use data to identify risk, and evaluate whether change is producing sustained behavioral and business results.
Strong executive presence and exceptional facilitation, influence, written, verbal, and presentation skills, including the ability to guide difficult decisions and alignment discussions.
Demonstrated ability to build trusted relationships and support solution development, proposal efforts, and expansion of change and transformation engagements.
Strong analytical, organizational, and problem-solving skills with the ability to manage ambiguity, competing priorities, and multiple complex engagements simultaneously.
Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and SharePoint; familiarity with project, collaboration, digital adoption, change analytics, and AI-enabled productivity tools preferred.

Skills

Change Management
Technology-Enabled Transformation
Process Improvement
Operating Model Change
Management Consulting
Organizational Transformation
Advisory Services
Team Leadership
Stakeholder Engagement
Leadership Alignment
Communications
Organizational Readiness
Training
Adoption
Reinforcement
Benefits Realization
Executive Advising
Impact Assessment
Risk Assessment
Intervention Planning
Project Management
Roadmap Development
Governance
Implementation Planning
Decision Making
Stakeholder Strategy
Future-State Translation
Performance Support
Outcome Definition
Measurement
Reporting
Resistance Management
Mitigation Planning
Accountability Actions
Client Guidance
Quality Standards
Strategic Oversight
Scope Management
Timeline Management
Resource Management
Dependency Management
Risk Management
Financial Performance
Delivery Quality
Relationship Building
Client Development
Solution Scoping
Proposal Development
Practice Growth
Methodology Development
Tool Development
Template Development
Governance Standards
Measurement Practices
Coaching
Team Development
Workload Management
Performance Management
Capability Development
Utilization Management
Emerging Practice Evaluation
Digital Adoption
Analytics
AI-Enabled Tools
Microsoft Office Suite
PowerPoint
Excel
Word
Teams
SharePoint
Project Management Tools
Collaboration Tools
Digital Adoption Tools
Change Analytics Tools
AI-Enabled Productivity Tools

Location

Baton Rouge

Work Type

Hybrid
Remote

Experience Level

Manager
6+ years
5+ years

Education Level

Bachelor's degree
Master's degree preferred

About the Company

EisnerAmper Outsourcing group brings specialized knowledge of accounting directly into the offices of a wide range of partners. We become part of our clients' businesses, providing best-in-class service and professional growth through cutting-edge industry technology and outsourcing practices. Our team-based culture fosters creativity, collaboration, and accountability, driving innovation and professional advancement. As a rapidly growing group, employees have the opportunity to make a lasting impact on the business and its direction, with every voice valued for bringing new ideas, backed by the confidence, expertise, and global reach of the larger firm.
EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective to help clients meet pressing issues and position them for future success. Our clients range from sophisticated financial institutions to startups, global public firms to middle-market companies, governmental entities, high-net-worth individuals, family offices, nonprofit organizations, and entrepreneurial ventures across various industries. We also serve the attorneys, financial professionals, bankers, investors, and key stakeholders who support these clients.

Equal Opportunity

Should you need any accommodations to complete this application please email: talentacquisition@eisneramper.com