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About the Role

In this role, you will turn complex industry challenges into meaningful change by crafting intuitive, accessible, and user-centered digital experiences. Operating at the intersection of data-driven strategy and creative problem-solving, you will leverage methodologies like Design Thinking to transform user insights and regulatory constraints into elegant, high-fidelity interfaces. Through compelling storytelling and a strong visual sensibility, you will align customer needs with strategic business goals while advocating for inclusive design solutions that meet every user where they are. As a collaborative product designer, you will work closely with Product and Engineering partners to shape next-generation web and mobile platforms built on robust design systems. You thrive in an environment of continuous growth, experimentation, and peer mentorship, constantly refining your craft through new tools and frameworks. Located in our financial district office three days a week, you will play a pivotal role in delivering evidence-based design solutions that make a tangible impact.

Responsibilities

Be a critical and contributing member of the Join & Start Experience Design team, focused on helping to influence strategy and execution of the overall user experience for the web acquisition and onboarding journeys.
Observe web traffic, analytics dashboards and competitor research to establish a POV on key areas of enhancement for future A/B tests.
Help to define and refine user experiences, from supporting requirements gathering and user research efforts, through user flow mapping, prototyping, and UI design.
Design experiences that make complex tasks and workflows simple and intuitive for all customers.
Create prototypes, wireframes, sketches, user flows, journey maps and other digital tools to test and improve user experiences in collaboration with key stakeholders across the organization.
Contribute to the ongoing development and refinement of our design system.
Collect user research and integrate feedback as part of your design process.
Help to brainstorm and propose design solutions that take our products to the next level, while keeping the product direction, visuals and user experience in consideration.
Help to drive design team culture by participating in and helping to lead ceremonies and team events.
Help to champion user-centered design through demonstrating concrete design impact across the organization.

Requirements

At least 4-5 years of UX/Product Design experience, ideally with responsive web design and public-site experience (ie. marketing pages).
Experience using AI tools (ie. Claude, Gemini, Chat GPT) to aid and assist you toward better efficiency gains or idea generation.
Experience with information architecture, page hierarchies, user flows, UX research, wireframing, design systems, and user-centered design principles.
Expert knowledge of both UX and UI best practices, theory and design processes.
Advanced knowledge of responsive design and accessibility standards.
Expert working knowledge of industry tools - Figma.
A portfolio that demonstrates your involvement throughout the design cycle, with a focus on your visual design, conceptual thinking and problem-solving skills in responsive websites, and a showcase of design impact.
Prior experience in Banking/Financial Services.
Experience analyzing web traffic / data, user tests, interviews and call center data to help shape future A/B test opportunities.
Strong working knowledge of HTML/CSS and Generative / Agentic AI.
Product Design experience in both Web and Mobile environments.

Skills

Figma
UX/Product Design
Responsive web design
Information architecture
Page hierarchies
User flows
UX research
Wireframing
Design systems
User-centered design principles
Responsive design
Accessibility standards
HTML/CSS
Generative / Agentic AI

Location

Toronto, Ontario, Canada

Work Type

Hybrid

Experience Level

Senior Associate
4-5 years

Salary/Compensations

$94,800 - $108,200

Benefits

Full coverage for spouses, domestic partners and dependents
One-time Work From Home allowance
Up to $3,000 in mental health coverage
Up to $5,000 in annual tuition subsidies

About the Company

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
Leveraging the power of data and technology, we’re where product professionals come to solve complex problems and shape customer experiences that have influence across industries.
Here, you’ll shape customer experiences and take transformative ownership of strategies that propel us into the future, creating value at a scale that directly accelerates our growth. If you’re ready to redefine what’s possible, to turn insights into experiences that make a real-world impact, this is where you can create what’s next.

Equal Opportunity

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.