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About the Role

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications. We are a remote-first organization, and you may be required to travel based on business requirements or for company/team events.

Responsibilities

Client relationship accountability
Understand client objectives, adapt to their working style, and ensure all deliverables align with client expectations
Proactively identify challenges and delivery risks, implementing solutions and corrective measures to strengthen partnerships and optimise outcomes
Lead and support strategic, complex projects across therapeutic areas using compelling storytelling and impactful visual conceptualization
Encourage client feedback to drive improvement, and present new initiatives to stakeholders when appropriate
Ensure a seamless client experience and drive timely project closure to boost productivity
Review deliverables to ensure alignment with client objectives and monitor timelines to ensure on-schedule delivery
Lead project kick-off and client calls, share scopes and MoMs promptly, and conduct debriefs to capture and implement learnings
Maintain regular communication and take relevant actions with third parties that influence deliverables, such as congress secretariats
Lead project status meetings with accurate reporting to ensure alignment with client objectives
Support governance reporting with the Account Director through monthly and quarterly reviews
Identify growth opportunities and support the Account Director with business forecasting

Requirements

Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry
2+ years’ experience as an Account Manager within healthcare communications agencies, predominantly in medical affairs
Strong client relationship-building and business communication skills with experience in managing small accounts and executing global programs while ensuring client satisfaction and trust
Demonstrates strong understanding of medical communications, has knowledge of client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients
Demonstrates strong interpersonal skills by building rapport across diverse personalities, presenting facts objectively, owning mistakes, and solving problems with excellence
Microsoft Office suite (e.g., Microsoft Project), Adobe
Shows an eagerness to learn and apply AI tools and technologies
Occasional travel to the client site in London, potentially once a month
Legal authorization to work in the country where this role is advertised
Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently
Documenting work that brings everyone on the same page
Maturity to choose between synchronous and asynchronous collaboration
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status

Skills

Medical communications
Pharmaceutical industry
Account Management
Client relationship-building
Business communication
Global program execution
Client satisfaction
Client trust
Medical affairs
Strategic decision-making
Interpersonal skills
Problem-solving
Microsoft Office suite
Microsoft Project
Adobe
AI tools and technologies
Storytelling
Visual conceptualization

Location

Remote
London

Work Type

Remote-first
Full-time

Experience Level

Senior
2+ years’ experience

Education Level

Degree minimum
Life science degree advantageous

Benefits

Flexible 40-hour working week
30 days paid holiday annually
Group Private Medical Insurance with Flu vaccination and free eye tests
Holistic wellness support with access to fitness club and sportive activities
Financial security through life assurance and income protection
Pension plan with employer contributions

About the Company

Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection.
Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange - leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.
Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle.
By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed.
We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.