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About the Role
Under guidance, provides customer service for a single Paychex product, using prescribed guidelines to ensure good customer relations and resolve claims and complaints effectively and in accordance with company policies.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Develops and maintains a basic working knowledge of a single Paychex product
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Performs data input, maintaining strong prioritization and organization
- Documents all interactions
Requirements
- Act with uncompromising integrity
- Provide outstanding service and build trusted relationships
- Drive innovation in our products and services and continually improve our processes
- Work in partnership and support each other
- Be personally accountable and deliver on commitments
- Treat each other with respect and dignity
Work Type
- full-time
Education Level
- Associate's Degree - Preferred
Salary/Compensations
- $18/hr
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Work-life balance programs
- Paid time off for volunteerism
About the Company
- Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses.
- Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees.
- We pride ourselves on fostering an inclusive and innovative culture.
- Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities.
- Join us to pursue your passion and unleash your potential.
Equal Opportunity
- Paychex is an equal opportunity employer.
- We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
- We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.