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About the Role
Provides day-to-day HR business services support to an assigned portfolio of internal business unit client groups. Acts as the main point of contact for talent acquisition, onboarding, job design, succession planning, career management, and employee relations services. Collaborates with leaders to deliver high-quality services that advance the employee experience and develops solutions for business unit specific people-related matters.
Responsibilities
- Collaborates and partners with assigned internal client group(s) to deliver efficient, effective and high-quality services in talent acquisition, onboarding, succession planning, job design, career management, and employee labour relations.
- Acts as the first point of contact for assigned business unit leaders for human resources advice, consultation on people services inquiries, and issues to support the employee life cycle.
- Resolves day-to-day problems in people services delivery areas.
- Plans and executes key activities for the attraction, development, and retention of talent.
- Manages risks at each phase of talent acquisition to support on-time, quality outcomes and attract top-tier, diverse talent.
- Provides advice, recommendations, and coaching to leaders on employee labour relations queries, collective agreement interpretation, and attendance and performance improvement initiatives.
- Conducts employee investigations as needed to address employee labour relations matters.
- Identifies opportunities and recommends actions to support people services strategies and plans, considering specific client business unit needs and operations.
- Utilizes technology systems and tools to support people services process delivery and report on client group satisfaction, results, and outcomes.
- Creates professional presentations and reports to consolidate information and recommendations for people services delivery.
- Drafts and updates talent acquisition and onboarding program content to improve service delivery, create a strong employment brand, attract diverse talent, and advance the employee experience.
- Supports the design, review, and testing of new or updated management and technology systems and/or tools for talent acquisition, onboarding, job design, succession planning, career management, and employee labour relations.
- Supports change management, engagement, and implementation plans for new or updated systems and/or tools.
- Drafts employee labour relations program content to continually improve the delivery of people services.
- Consolidates and compiles documents to support the escalation and resolution of grievances and arbitrations.
- Reviews historical cases, legislation, and relevant collective agreements and internal documents to support the successful resolution of grievances and arbitrations.
- Meets with union stewards and representatives to assist with grievance resolution and prepares letters of reply.
- Acts as a subject matter expert to provide advice on People & Culture and/or departmental special projects.
- Participates and engages across the business unit and/or organization to support project goals and outcomes.
Requirements
- Undergraduate degree in Human Resources, Social Science, Business, or related discipline.
- Five (5) or more years of progressive and relevant human resources experience, with a focus on consulting in unionized environments preferred.
- Demonstrated experience serving as an HR Business Partner to diverse client groups, partnering with leaders to develop and execute people strategies.
- Experience in interpreting collective agreements, supporting grievance/arbitration preparation, participating in collective bargaining activities, and/or delivering recruitment services in a unionized environment strongly preferred.
- Certified Human Resources Professional or Leader (preferred).
- Internal/external consulting experience (considered an asset).
- Knowledge of human resources best practices (processes and systems) in areas of human resources, organizational development, succession planning, talent acquisition and strategic sourcing, job design, compensation, and employee labour relations.
- Working knowledge of Canadian labour and employment laws.
- Knowledge of or aptitude to learn direct sourcing/talent acquisition skills – experience with LinkedIn® recruiter and Boolean searches.
- Well-developed business acumen and leadership consultative skills.
- Exhibits discretion with confidential and sensitive information.
- Superior ability to develop and foster business relationships.
- Superior verbal and written communication skills.
- Strong presentation, facilitation, and active listening skills.
- Strong problem-solving, decision-making, and conflict management skills.
- Strong project management skills.
- Internal consulting skills.
- Strong influence and negotiation skills.
- Change management and stakeholder engagement skills.
Skills
- Talent acquisition
- Onboarding
- Job design
- Succession planning
- Career management
- Employee relations
- Collective agreement interpretation
- Grievance resolution
- Arbitration preparation
- Recruitment services
- Human resources best practices
- Organizational development
- Strategic sourcing
- Compensation
- Employee labour relations
- Canadian labour and employment laws
- Direct sourcing
- Talent acquisition skills
- LinkedIn® recruiter
- Boolean searches
- Business acumen
- Leadership consultative skills
- Discretion with confidential information
- Business relationship development
- Verbal communication
- Written communication
- Presentation skills
- Facilitation skills
- Active listening
- Problem-solving
- Decision-making
- Conflict management
- Project management
- Internal consulting
- Influence
- Negotiation
- Change management
- Stakeholder engagement
Location
- Ontario
- Remote
- Onsite
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- Five (5) or more years of progressive and relevant human resources experience
Education Level
- Undergraduate degree in Human Resources, Social Science, Business, or related discipline
- Certified Human Resources Professional or Leader (preferred)
Salary/Compensations
- $100943 - $126179 Annually
About the Company
- Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process.
- Toronto Hydro is committed to fostering an inclusive and accessible recruitment process.
- Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process.
Equal Opportunity
- We welcome applications from all qualified candidates.