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About the Role
The Telechat program is an Australian Red Cross social support initiative designed to combat social isolation by fostering regular telephone conversations between participants and dedicated volunteers. Volunteers are matched with participants based on shared interests to build trusted relationships, offering companionship and meaningful social connection from the comfort of their homes.
Responsibilities
- Make friendly and engaging social support calls to a matched participant.
- Build rapport and meaningful connections through regular conversations.
- Help reduce social isolation through companionship and conversation.
- Respect the privacy, rights and dignity of participants and maintain confidentiality.
- Complete a simple call record after each conversation.
- Follow privacy, safeguarding and escalation procedures.
- Report any concerns regarding participant wellbeing to the Telechat team.
- Utilise email, online forms and basic digital systems as required.
- Maintain clear professional relationships and appropriate boundaries.
- Participate in mandatory learning and development activities.
- Commit to upholding Red Cross policies, the Aged Care Code of Conduct and any related requirements.
- Demonstrate cultural sensitivity and provide inclusive support to people from diverse backgrounds.
Requirements
- Be willing to join a nationwide team delivering a social inclusion program within Aged and Community Care.
- Access to your own computer, laptop or smartphone.
- Reliable phone and internet connection.
- All volunteers will be required to undertake a National Police Check, organised through Red Cross.
- Statutory Declaration to be completed if you have been a citizen or permanent resident of a country other than Australia after turning 16 years of age.
- Willingness to comply with Red Cross and Aged Care Codes of Conduct.
- Commitment to maintaining professional boundaries and participant confidentiality.
Skills
- Excellent communication skills
- Active listening skills
Location
- Volunteer from your own home
Work Type
- Flexible calling schedule
- Ongoing long-term position
- Minimum 1 hour per week
- Minimum 12-month commitment
- Regular scheduled calls, generally once per week
- Calls range from 20 minutes to 1 hour
Benefits
- Statement of Volunteer Service available after 12 months
- Centrelink confirmation of volunteer hours available
- Comprehensive training and ongoing support
- Gain valuable communication and interpersonal skills
- Join Australia's largest humanitarian network
About the Company
- Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.
- We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation.
- We are a child safe organisation with zero tolerance of any harm to children.
- Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Equal Opportunity
- We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation.