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About the Role
The Risk Management Centre of Excellence (CoE) acts as a strategic first line of defense, partnering with Sun Life Canada Leadership to achieve Client for Life goals by assisting business teams in identifying operational risks, strengthening controls, and maintaining risk within appetite. This role specifically leads first line operational risk activities for Sun Life Global Investments (SLGI) / Investment Solutions, serving as a key contact for business leaders and second line stakeholders. It requires a practical risk mindset and strong problem-solving skills to conduct risk assessments, evaluate control effectiveness, deliver risk reporting, navigate ambiguity, and support decisions within risk appetite.
Responsibilities
- Assess risk and control effectiveness within the SLGI / Investment Solutions portfolio and prioritize improvement opportunities using a practical understanding of operational risk concepts and the wealth and asset management environment.
- Lead risk and control assessments using structured problem-solving to understand processes, identify key risk drivers and control gaps, and translate findings into clear, actionable recommendations.
- Drive implementation of new or changed risk and compliance requirements by assessing impacts, clarifying ambiguous expectations, and supporting fit-for-purpose processes and controls.
- Provide risk advisory support to key projects, digital initiatives, and process changes, identifying uncertainties and recommending practical solutions aligned to risk appetite.
- Support AI/GenAI governance and risk management by partnering on use case intake and assessment, confirming approvals and documentation, and helping implement appropriate guardrails.
- Support issue management by helping business partners document issues, identify root causes, define remediation plans, track actions to closure, and escalate overdue or higher-risk items as needed.
- Present operational risk insights, trade-offs, and recommendations at Risk Steering Committees with internal clients.
- Produce concise risk reporting and insights for risk leadership and business partners, including themes, emerging risks, key risk indicators, and remediation progress.
- Support reviews by Internal Audit, Compliance, external auditors, and regulators by coordinating inputs and helping teams address findings.
- Lead and/or coach Operational Risk Consultant(s) assigned to the portfolio, supporting prioritization, quality, and stakeholder outcomes.
Requirements
- Minimum 5 years of experience in risk management, preferably within an investment management firm, investment dealer, and/or broader financial services environment.
- Strong knowledge of asset management, mutual funds, insurance-based wealth products, and related operations.
- Working knowledge of operational risk fundamentals, control concepts, and relevant regulatory / industry expectations.
- Ability to assess regulatory, business, and operational change impacts and support practical processes, controls, and remediation.
- Strong analytical, problem-solving, communication, and relationship-management skills, including the ability to structure ambiguous issues, influence stakeholders, and provide credible challenge.
Skills
- Risk Management
- Operational Risk
- Control Effectiveness
- Problem-Solving
- Risk Assessment
- Risk Reporting
- AI/GenAI Governance
- Issue Management
- Stakeholder Management
- Analytical Skills
- Communication Skills
- Relationship Management
Location
- hybrid
Work Type
- hybrid
Experience Level
- Minimum 5 years of experience
Education Level
- Bachelor’s degree in Risk Management, Business, Finance, Accounting, or a related discipline.
Salary/Compensations
- 80,000 - 128,000
Benefits
- Inclusive and respectful environment
- Support for professional growth
- Flexible Benefits
- Sabbatical Program (up to 6 weeks off every five years)
- Incentive plans (discretionary, based on performance)
About the Company
- Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
- Values: caring, authentic, bold, inspiring, and impactful.
- Committed to creating an inclusive and respectful environment.
- Supports internal mobility and professional growth.
- Proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.
- Diversity and inclusion are core values, fostering a diverse workforce with wide perspectives.
- A hybrid organization offering flexibility to work from both the office and virtually.
Equal Opportunity
- We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
- We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.