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About the Role
This role involves handling all aspects of accident reception and initial response for auto insurance. You will support customers who have been in accidents, manage initial communications with stakeholders like policyholders, their families, and repair shops, and contribute to the realization of a new industry-leading service. This is a critical position as you will be the first point of contact for customers in distress, significantly impacting the perception of the insurance company's value. The role offers the unique opportunity to directly experience the social contribution of an insurance company by assisting customers immediately after a traffic accident. The company aims to provide an industry-first service by handling both accident reception and initial responses comprehensively.
Responsibilities
- Handle all aspects of accident reception and initial response for auto insurance.
- Support customers who have been in accidents.
- Manage initial communications with stakeholders including policyholders, their families, and repair shops.
- Contribute to the realization of a new industry-leading service.
Requirements
- Basic PC skills (typing, Excel, Word, PPT, etc.).
- Experience in call center phone support is preferred.
- Strong interpersonal communication skills are preferred.
- Sales experience in any industry is preferred.
- No prior experience in accident reception or claims handling is required due to planned training.
Skills
- Typing
- Excel
- Word
- PPT
- Phone support
- Interpersonal communication
- Sales
Location
- Asakusa Head Office (initial employment location)
- Relocation to company-defined work locations may be ordered.
Work Type
- Full-time
- Shift-based work
Experience Level
- Open to experienced and inexperienced candidates
Salary/Compensations
- Commensurate with current annual income, abilities, and experience, according to company regulations.
Benefits
- Training provided after joining the company.
About the Company
- AXA General Insurance was established as a Japanese subsidiary in 1998 by AXA Group. In April 1999, it received approval for the 'AXA Direct Comprehensive Automobile Insurance' product sold via direct mail and began full-scale sales in the same month. In April 2019, AXA Holdings Japan Co., Ltd. was established, and the general insurance business operates as its subsidiary. The company strives to provide products and services that meet customer needs by utilizing data science and establishing systems that improve products and services based on customer feedback.
- AXA Japan Recruitment Site: Recruitment Information | AXA Holdings Japan
- Careers: Careers | Appeal of AXA | Recruitment Information | AXA Holdings Japan
- Benefits: Benefits | Appeal of AXA | Recruitment Information | AXA Holdings Japan