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About the Role
Ferrero Australia seeks a Senior National Account Manager to lead strategic customer relationships within the Independent Grocery Channel, focusing on developing growth strategies, driving commercial performance, and delivering sustainable outcomes.
Responsibilities
- Develop and execute customer strategies and Joint Business Plans aligned with commercial objectives and customer priorities.
- Build strong partnerships with key customer stakeholders to drive sales growth, profitability, and category performance.
- Lead day-to-day account management activities across pricing, promotions, ranging, and activation planning.
- Utilize commercial insights and performance data to identify growth opportunities and address business challenges.
- Manage trade investment effectively to maximize return on investment and achieve agreed objectives.
- Prepare for and lead commercial negotiations, including pricing, promotional activities, and business development initiatives.
- Partner with cross-functional teams to ensure successful execution of customer plans and operational excellence.
- Own forecasting and planning activities for assigned customers to support business performance and supply management.
- Contribute to a collaborative, high-performing team environment and support the development of team capabilities.
Requirements
- Demonstrated experience managing independent grocery channel, large retail, wholesale, distributor, and key customer accounts within FMCG industry.
- Strong commercial acumen and experience delivering sustainable business growth.
- Strong analytical skills with the ability to leverage sales, shopper, category, and market data to support decision-making.
- Experience in forecasting, financial management, and commercial planning.
- Excellent client and stakeholder management, relationship-building skills.
- Strong communication, presentation, and collaboration skills, negotiation and influencing capabilities.
- Ability to manage multiple priorities in a dynamic and fast-paced environment.
- Demonstrated people leadership experience, including coaching, developing, and leading high-performing sales teams.
Skills
- Commercial acumen
- Analytical skills
- Forecasting
- Financial management
- Commercial planning
- Client and stakeholder management
- Relationship-building
- Communication
- Presentation
- Collaboration
- Negotiation
- Influencing
- People leadership
- Coaching
- Team development
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior
- Experienced
Education Level
- University degree qualification in Business, Commerce, Marketing, or a related discipline
Benefits
- Careers with caring built in
About the Company
- Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world.
Equal Opportunity
- Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.
- We believe all our people are equally talented in their own way.
- In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero.
- The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.