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Responsibilities

• Deliver regulatory or policy-driven change.
• Design processes for fraud prevention.
• Document business, functional, and non-functional requirements.
• Trace regulatory obligations to operational and system impacts.
• Interpret legislation, rules, and industry codes to identify implications.
• Challenge gaps, inconsistencies, or illogical solutions.
• Connect customer experience, risk, operations, and technology.
• Maintain high attention to detail while considering strategic intent.

Requirements

• Strong BA project experience.
• Strong experience in designing fraud processes.
• Strong requirements documentation skills.
• Ability to trace regulatory obligations through to operational and system impacts.
• Strong ability to interpret legislation, rules, and industry codes and identify implications.
• Confident in challenging gaps, inconsistencies, or illogical solutions.
• Able to connect dots across customer experience, risk, operations, and technology.
• High attention to detail without losing sight of broader strategic intent.

Skills

• Business Analysis
• Project Delivery
• Fraud Process Design
• Requirements Documentation
• Legislation Interpretation
• Risk Management
• Customer Experience Analysis
• Operational Analysis
• Technology Analysis