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About the Role
This role owns chat as a growth channel and drives go-to-market initiatives, utilizing data and experimentation for prioritization. It's a product and program role focused on partnering with engineering for execution, requiring strong stakeholder management and initiative progression.
Responsibilities
- Own the roadmap for chat-based customer experiences from a business and customer-outcome perspective.
- Define product requirements and user stories for chat features, partnering with engineering on execution.
- Own message and flow content decisions in partnership with marketing.
- Own go-to-market planning for new product and growth initiatives, sequencing launches against team and market capacity.
- Coordinate cross-functionally with marketing, BD/sales, and customer success to align launch timing, enablement materials, and messaging.
- Manage the GTM calendar and keep stakeholders aligned on dependencies and deadlines.
- Proactively unblock stalled launches and escalate early.
- Define and track growth metrics for the chat channel and use them to prioritize the roadmap.
- Design and run experiments and turn results into concrete prioritization decisions.
- Feed channel performance into the team's existing attribution and CAC model.
- Report growth performance and decisions to leadership on a regular cadence.
Requirements
- 3-5+ years of Product Management experience, ideally with growth or GTM experience in B2B SaaS.
- Track record of managing cross-functional programs across 3+ stakeholder groups without direct authority.
- Comfortable partnering with technical teams without needing deep architecture expertise.
- Data literacy: comfortable reading dashboards and designing experiments to make prioritization calls.
- Experience with messaging or chat products (WhatsApp, Telegram, or similar) a plus, not required.
- Based in Singapore, with regional exposure to Malaysia market nuances.
- Experience with HubSpot or a comparable CRM.
- Prior experience in F&B, retail, or SME-focused SaaS.
Skills
- Product Management
- Growth
- Go-to-Market (GTM)
- B2B SaaS
- Program Management
- Stakeholder Management
- Data Analysis
- Experiment Design
- SQL (a plus)
- Messaging/Chat Products
- HubSpot/CRM
Location
- Singapore
- Malaysia
Work Type
- Regional scope
Experience Level
- 3-5+ years
About the Company
- EPOS360 is a brand of Ant International.
- AI Commercial is part of the EPOS360 Agentic Growth Team.
- EPOS360 is a B2B SaaS point-of-sale platform serving F&B SMEs across Singapore and Malaysia.