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About the Role
As a Field Engineering Specialist, you will showcase expertise in technical repair for Roche assigned product lines, offer valuable service to laboratory customers, provide routine technical support, on-site service and repair of Roche products, serve as a customer contact for technical and service-related issues, and perform preventative maintenance. You will diagnose and resolve mechanical, hardware, software, and system failures, document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Responsibilities
- Showcase expertise in technical repair for Roche assigned product lines.
- Offer valuable service to laboratory customers in your assigned territory.
- Provide routine technical support, on-site service and repair of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Location
- Brooklyn, NY
- NYC
- Long Island
- Northern NJ
Work Type
- Field-based
- Full-time
Experience Level
- 5 years of progressive experience
- 1-2 years of progressive experience
- 8+ years of progressive experience
- 4+ years of progressive experience
Education Level
- High school diploma
- 2 years of technical school
- Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field
Salary/Compensations
- $74,600.00 - $138,600.00 USD
Benefits
- Comprehensive onboarding and training
- Discretionary annual bonus may be available based on individual and Company performance.
- Qualifies for benefits detailed at the link provided below.
About the Company
- Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving.
- As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products.
- With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.
- A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.
- Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.
- We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
- Let’s build a healthier future, together.
Equal Opportunity
- Roche is an equal opportunity employer.
- It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.
- The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
- If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.