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About the Role
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires working cross-functionally across Operations, Asset Management, Sales, Quality, and Rental.
Responsibilities
- Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Requirements
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
- All applicants must have valid legal authorization to work in Canada.
Skills
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Instills commitment to organizational goals
- Capable of multi-tasking, highly organized, with excellent time management skills
- Able to prioritize work
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Strong mechanical skills
- Effective interpersonal skills
- Excellent influencing skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
Location
- Etobicoke, ON
Work Type
- Full time/Permanent
- Monday - Friday 7am to 3:30pm with occasional Saturdays as needed
Experience Level
- 1 year or more in customer service with issues resolution experience
Education Level
- Bachelor's Degree
Salary/Compensations
- $55,000
Benefits
- Weekly pay
- Excellent benefits package after 30 days
- 10 days of Paid Time Off upon hire
- Retirement Pension Plans
- DPSP, RRSP
- Stock options
About the Company
- For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.
- Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
- At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
- We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada!
- Employee satisfaction is part of our culture.
- At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.
- Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
- Your Voice. Your Success. The Future We Build Together.
Equal Opportunity
- Ryder is an Equal Opportunity Employer:
- We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
- In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.
- Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.
- If you require assistance in order to apply, please contact us at 888-957-9337.