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About the Role
As API and platform consumption become a growing revenue stream for Slack, sales cycles involving higher API rate limits and usage-based pricing are increasingly complex. This role serves as a customer-facing technical expert to partner with Account Executives, providing deep product knowledge and a usage forecasting model to scope deals, explain pricing, and build trust with technical buyers.
Responsibilities
- Partner with AEs on deals involving API usage, rate limits, or platform consumption
- Serve as the technical expert in customer conversations, explaining API mechanics, usage patterns, and what a given spend level unlocks
- Use the usage forecasting calculator to size deals and explain the reasoning behind the numbers
- Identify accounts to prioritize for API-related deals based on current usage patterns
- Meet directly with customers' technical teams to scope requirements and validate usage assumptions
- Keep the usage calculator accurate as the rate card and packaging evolve
- Feed field learnings back to product and pricing, surfacing patterns and recommending evolutions to the rate card or calculator
- Build reusable frameworks and playbooks for AEs to self-serve on simpler deals
- Advise on and help ensure final deal terms related to APIs are structured correctly
Requirements
- 10+ years in a technical, customer-facing, or pricing/consumption-modeling role
- Deep fluency in APIs, rate limiting, and usage-based pricing models
- Comfortable owning and defending a quantitative model in front of a skeptical customer or seller
- Track record partnering with sales teams on complex technical or commercial deals
- Strong communication skills; equally credible with technical and business stakeholders
- Experience translating field and customer feedback into product or pricing input
Skills
- API fluency
- Rate limiting
- Usage-based pricing models
- Quantitative modeling
- Sales partnership
- Communication
- Technical translation
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- Senior Individual Contributor (targeting Sr. Manager level)
Salary/Compensations
- $150,100 - $227,000 annually
- $180,200 - $247,900 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive, discrimination-free workplace.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- Assessments are based on merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.