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About the Role
Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations. Liaise directly with clients regarding complex banking and servicing requirements such as onboarding, transactions, investments, credit & digital solutions. Work closely with Operations and other support functions to deliver positive outcomes for clients.
Responsibilities
- Establish strong client and internal relationships alongside relationship managers to ensure high quality service is provided at all times
- Responsible for all aspects of clients servicing and service engagement plans, including leading client service review visits
- Develop relationships with other areas of the bank, sharing responsibility for the end-to-end client experience
- Serve as the point of contact for new account queries and complex servicing requests, acting as a liaison between relationship teams and support/specialist teams
- Ensure adherence to legal, regulatory, and internal policy standards, supporting risk-related activities
- Perform prescribed activities in a timely and high-standard manner, driving continuous improvement
- Lead and supervise a team, guiding professional development, allocating work, and coordinating resources (if applicable)
- Develop technical expertise and act as an advisor (for individual contributors)
- Partner with other functions and business areas
- Take responsibility for end results of operational processing and activities
- Escalate breaches of policies/procedures appropriately
- Take responsibility for embedding new policies/procedures adopted due to risk mitigation
- Advise and influence decision-making within own area of expertise
- Take ownership for managing risk and strengthening controls
- Deliver work in line with relevant rules, regulations, and codes of conduct
- Maintain and build understanding of how own sub-function integrates with the function and the organization's products, services, and processes
- Demonstrate understanding of how areas coordinate to achieve organizational objectives
- Make evaluative judgments based on factual analysis, paying attention to detail
- Resolve problems by identifying and selecting solutions using acquired technical experience
- Guide and persuade team members and communicate complex/sensitive information
- Act as a contact point for external stakeholders and build a network outside the team and organization
- Assist the Private Banker / Wealth Manager in acquiring, servicing, and retaining clients
- Act as a key point of contact for clients on day-to-day operational matters
- Support the team/business in achieving targets and goals
- Assist with marketing banking and investment products to clients
- Proactively manage day-to-day client administration and operational tasks, resolving issues and ensuring smooth delivery in collaboration with stakeholders
Requirements
- Experience managing client relationships, including engagement with senior stakeholders and building trusted relationships
- Sound knowledge of banking products, operational procedures, risk management, lending, and security requirements
- Adherence to regulatory and compliance frameworks, including KYC/AML, governance, and Risk and Control procedures
- Experience preparing for client-facing meetings and delivering high-quality client support, including correspondence, documentation, and annual reviews
- Experience in a Private Banking, Wealth Management, or similar client-facing environment
- Excellent organisational skills, attention to detail, and accuracy in administrative and operational tasks
- Technically proficient with PC applications (Word, Excel, PowerPoint)
- Fluency in Russian is mandatory
- Strong commercial awareness and understanding of financial markets, products, and trends affecting HNW/UHNW clients
- Ability to leverage digital tools and platforms
- Adaptability, resilience, and ability to manage multiple priorities in a fast-paced, changing environment
- Initiative and independent problem-solving, with appropriate escalation
- Willingness to contribute to team projects and foster a collaborative, supportive team culture
- Demonstrate Barclays Values: Respect, Integrity, Service, Excellence, Stewardship
- Demonstrate Barclays Mindset: Empower, Challenge, Drive
Skills
- Client Relationship Management
- Client Servicing
- Risk Management
- Regulatory Compliance
- Financial Markets Knowledge
- Digital Tools Proficiency
- Problem-Solving
- Teamwork
- Communication
- Attention to Detail
- Organizational Skills
- Technical Proficiency (Word, Excel, PowerPoint)
- Russian Language Fluency
Location
- London
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Education Level
- Bachelor's degree
About the Company
- Barclays is a global financial services provider engaged in retail banking, credit cards, corporate and investment banking, and wealth management services.