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About the Role
We are seeking a motivated and customer-centric individual to join our team as a Senior Area Manager. In this role, you will lead a team of multiple members, ensuring the safety, quality, attendance, and performance of the team during shifts are maintained to the highest standards. You will also play a crucial role in meeting customer expectations by ensuring their orders are delivered to the right place at the right time. This position will operate within Amazon's new and exciting logistics facilities, aiming to enhance customer experience by delivering products to their homes as quickly as possible. Amazon actively incorporates the latest AI tools, including generative AI, into daily operations to accelerate decision-making and focus on critical judgment and discussion.
Responsibilities
- Plan production and operational schedules, manage progress, results, and various indicators, and oversee personnel and labor management.
- Collaborate with departments that predict expected volumes to create production and operational plans.
- Develop overall plans for delivery routes and personnel allocation.
- Calculate the necessary number of personnel based on volume and coordinate with external cooperating companies (such as staffing agencies and outsourcing companies).
- Manage progress and results of various plans using internal systems.
- Improve productivity in collaboration with the field.
- Lead and coordinate various projects and improvement activities.
- Drive operational improvements beyond maintaining current productivity.
- Take the lead in progressing and coordinating business improvement projects, considering the introduction of the latest technology and review of processes.
- Develop education plans.
- Conduct regular meetings with Operations Managers and Area Managers.
- Resolve operational issues and problems that arise.
- Develop and implement recovery plans for incidents such as conveyor stoppages.
- Consider personnel allocation and response methods based on operational issues to prevent product backlogs within the logistics facility.
Requirements
- Bachelor's degree from a four-year university or equivalent work experience.
- Business-level Japanese language skills.
- Management experience.
- Proficiency in using Outlook, Word, Excel (functions, charts), and PowerPoint for business analysis and reporting.
- Over 3 years of experience in managing and improving the flow of people, goods, and money using numerical data and indicators in manufacturing or logistics retail.
- Over 3 years of experience in leading and managing tasks for multiple individuals (experience in evaluation and personnel development is a plus).
- Project management experience (regardless of project scale; cross-departmental project experience is a plus).
- Practical experience using methodologies such as 5S, QC Circle, or Six Sigma.
- Over 3 years of experience in process and production management in a manufacturing environment.
- Business-level English proficiency.
- Experience in executing business improvements with initiative and managing results with data (demonstrating continuity and improving productivity/quality in operations).
- Experience in managing one's own work using numerical data and indicators (analyzing how indicators function against targets and taking action based on this analysis).
- Positive attitude towards contributing to an inclusive culture and working in a diverse group.
Skills
- AI Tool
- Generative AI
- Outlook
- Word
- Excel (functions, charts)
- Power Point
- 5S
- QC Circle
- Six Sigma
- Project Management
- Personnel Development
- Team Building
- Problem Solving
- Data Analysis
- Process Improvement
Location
- Koto-ku, Tokyo
Work Type
- Shift work (including weekends and holidays)
- Night shifts may occur based on operational needs
Experience Level
- Management Experience
- 3+ years of experience in managing and improving flow of people, goods, and money in manufacturing/logistics retail
- 3+ years of experience in leading and managing tasks for multiple individuals
- 3+ years of experience in process and production management in a manufacturing environment
Education Level
- Bachelor's degree or equivalent work experience
About the Company
- Our global operations network delivers millions of packages and smiles to Amazon customers every day.
- We are committed to a customer-first vision and dedication.
- Our operations flow includes 'First Mile' (where products are stored and prepared for orders), 'Middle Mile' (transporting orders to the customer's area), and 'Last Mile' (delivering products to the customer's doorstep).
- Amazon fosters a culture of continuous learning, providing resources to deepen AI knowledge at one's own pace.
- Amazon is committed to creating a diverse and inclusive workplace.
Equal Opportunity
- Amazon complies with Equal Employment Opportunity laws.
- We provide equal employment opportunity selection processes without regard to race, national origin, gender, sexual orientation, disability, age, or other attributes.
- Information for individuals with disabilities is available.
- Information on DEI initiatives in the Operations department is available.