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About the Role
Seeking an energetic and results-driven Sales Manager to generate group, corporate, SMERF, association, and event business for a 179-room lifestyle hotel located across from Crypto.com Arena and near the Los Angeles Convention Center.
Responsibilities
- Prospect and develop new group, corporate, association, SMERF, sports, entertainment, and event business.
- Conduct sales calls, site inspections, client presentations, and networking activities.
- Maintain an active sales pipeline and consistently generate new leads.
- Respond promptly to inquiries and RFPs.
- Negotiate group contracts, room blocks, and event agreements.
- Participate in industry events, trade shows, and local networking opportunities.
- Achieve monthly, quarterly, and annual revenue goals.
- Manage group room blocks and catering events from initial inquiry through post-event completion.
- Sell and coordinate group guest rooms, meetings, catering, and social events to maximize hotel revenue.
- Serve as the primary point of contact for clients throughout the planning process, ensuring exceptional service and timely communication.
- Conduct site tours, client consultations, and planning meetings to identify guest needs and present customized solutions.
- Prepare and manage contracts, banquet event orders (BEOs), rooming lists, billing instructions, and all event documentation with a high level of accuracy.
- Coordinate all event details with Operations, Food & Beverage, Banquets, Culinary, Revenue Management, and other hotel departments to ensure seamless execution.
- Review rooming lists, event specifications, catering menus, floor plans, and banquet requirements to ensure operational readiness.
- Monitor group room block pickup, catering guarantees, event timelines, and changes while proactively communicating updates to internal teams.
- Oversee event execution to ensure client expectations are exceeded and promptly resolve any issues that arise.
- Identify opportunities to upsell guest rooms, catering menus, audiovisual services, and additional hotel offerings to maximize revenue.
- Conduct post-event follow-up to measure guest satisfaction, strengthen client relationships, and secure repeat business.
- Build and maintain strong relationships with meeting planners, corporate accounts, event organizers, and local organizations to generate new and repeat business.
Requirements
- Prospecting new business opportunities.
- Maintaining existing client relationships.
- Securing group room blocks and event business.
- Maximizing hotel revenue through strategic sales efforts.
- Working closely with Operations, Catering, Reservations, and Revenue Management teams to ensure exceptional client service and successful event execution.
Location
- Los Angeles
Work Type
- Full-time
About the Company
- E-Central Downtown Los Angeles Hotel is a 179-room lifestyle hotel located directly across from Crypto.com Arena and within walking distance of the Los Angeles Convention Center.