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About the Role

The Operations Manager oversees the day-to-day operations of their assigned center, handling administrative duties and team development.

Responsibilities

Billing, payroll, and general reporting
Mutually beneficial scheduling of staff and patients
Recruitment, hiring, and onboarding of local administrative staff and support for clinical staff
Managing employee and client relations
Ensuring financial health of the center based on prescriptive key performance indicators
Maintaining a safe and effective facility
Communicating with staff, patients, and families
Represent CARD professionally and ethically to internal and external stakeholders
Represent CARD in a positive manner and uphold all CARD standards and values
Communicate, implement, and represent CARD’s policies and mission at the center
Create and maintain strong staff engagement and culture
Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
Partner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfaction
Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization
Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities
Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
Meet regularly with the Region Director
Attend required trainings and meetings
Other duties as assigned

Requirements

High School Diploma or GED required
A minimum of 2-4 years’ experience in management required
Some experience in healthcare settings preferred
Demonstrated ability to work independently
Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
Decisive with an operational, implementation, and detail-oriented perspective
Proactive, results-oriented, creative problem solver
Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
Ability to prioritize and execute effectively
Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy
Desire to learn the clinical side of the CARD model
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Professional, reliable, adaptable, compassionate, active listener, enthusiastic

Skills

Excellent leadership and people development skills; “leads by example”
Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
Excellent written and verbal communication skills, including phone and e-mail etiquette
English proficiency, both verbal and written, is required
Excellent computer skills including Outlook, Word, Excel, and PowerPoint

Location

39 Mechanic Street Suite 300 Westbrook, Maine 04092

Work Type

Onsite
Full-time

Experience Level

2-4 years of management experience

Education Level

High School Diploma or GED
Bachelor’s Degree in business, accounting, finance, administration or management preferred

Salary/Compensations

$50k - $54k
$45k - $57k per year + bonus potential

About the Company

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team.
As a member of our growing, founder-owned organization, you’ll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives.
CARD offers a dynamic work environment where your talents and skills will be valued and rewarded.
The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder.
CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism.
With locations throughout the US, CARD’s mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives.
Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

Equal Opportunity

EEOC Workplace Poster
IER Right to Work Poster and E-Verify