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About the Role
Ticketing Hosts are the first point of contact with the public, responsible for selling exhibition and program tickets, memberships, and packages. The role supports visitor experience by handling ticketing and administrative inquiries across multiple platforms and technologies, delivering outstanding customer service and ticketing outcomes. Availability for weekend and occasional night shifts is required.
Responsibilities
- Facilitate the sales of exhibition and program tickets, memberships, and various packages.
- Support visitor experience requirements.
- Answer ticketing and administrative enquiries across multiple locations, platforms and technologies.
- Deliver outstanding visitor/customer service with best-practice ticketing outcomes.
Requirements
- Previous visitor/customer service experience in the cultural or tourism sector.
- Previous ticketing/sales and customer service experience in the cultural or tourism sector.
- Well-developed communication and interpersonal skills with the ability to deal courteously with visitors.
- Experience in working with audiences of a diverse range of ages and abilities.
- Confidence with visitor engagement and the influence required to increase membership sales.
- Current Working with Children Check.
- A high degree of accuracy in money handling, credit card processing and daily reconciliations.
- Resume (maximum five pages).
- A covering letter addressing the technical/soft skills.
- A response to the targeted questions.
Skills
- Visitor/customer service
- Ticketing/sales
- Communication
- Interpersonal skills
- Working with diverse audiences
- Visitor engagement
- Membership sales
- Money handling
- Credit card processing
- Daily reconciliations
Location
- Sydney CBD – The Domain (AGNSW)
Work Type
- Casual
- Weekend shifts
- Occasional night shifts
Salary/Compensations
- $46.27 per hour + penalties and contribution to superannuation
About the Company
- Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District.
- The Gallery acknowledges the original custodians of this land – the Gadigal people.
- The Art Gallery attracts around 2.6 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year.
- With our expanded campus the Art Gallery has a new state-of-the-art building located next to our existing and much-loved building.
- Providing us with close to double the exhibition space, the expanded Art Gallery enables us to share more art with more people and provide more family, learning and educational programming for all our audiences.
- We are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Art Gallery for the future.
- For more information about the Gallery and our future, please visit our website www.artgallery.nsw.gov.au.
Equal Opportunity
- We are committed to building a diverse, inclusive and flexible workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people who identify as LGBTIQA+, people with a disability and other diversity groups.
- We strive to achieve an inclusive and accessible experience for all candidates. If you require any adjustments at any stage of the recruitment process, please reach out to the recruitment team via recruitment@ag.nsw.gov.au. You can also view our diversity and inclusion strategic framework here.