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About the Role
Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being, offering competitive compensation, comprehensive benefits, and opportunities for career advancement.
Responsibilities
- Greet and welcome patients and visitors courteously, adhering to organizational policies.
- Provide internal and external direction and information.
- Follow general and emergency procedures accurately and timely, including making phone calls, public address announcements, pages, and electronic notifications.
- Perform other related tasks and projects as directed.
- Be prepared to work any shift in a 24/7 operational Communication Center.
Requirements
- High School Diploma/GED required.
- 2 years of customer service experience required.
- Computer keyboarding and general telephone knowledge required.
- High level of concentration, memory retention, and attention to detail required.
- Competency in spoken communication, interaction, versatility, decision making, problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and ability to work both independently and in a team required.
- Must maintain regular and acceptable attendance.
- May be required to work weekends or overtime.
- Clearly speak, write, and understand the English language, and be understood when speaking English.
Skills
- Spoken communication
- Interaction
- Versatility
- Decision making
- Problem solving
- Coping
- Commitment to task
- Tolerance of ambiguity
- Decisiveness
- Teamwork
- Independent work
Location
- Phoenix/Scottsdale, Arizona
- Jacksonville, Florida
- Rochester, Minnesota
- Mayo Clinic Health System campuses throughout Midwestern communities
- International locations
Work Type
- Full-time
Experience Level
- 2 years of customer service experience
Education Level
- High School Diploma/GED
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the Company
- Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report.
- Dedicated to putting the needs of the patient first.
- Investing in competitive compensation and comprehensive benefit plans.
- Offers continuing education and advancement opportunities.
- Locations include Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, Mayo Clinic Health System campuses throughout Midwestern communities, and international locations.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.
- Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.