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About the Role
EML is seeking a Psychological Eligibility Specialist to join its newly established Psychological Eligibility team in Sydney. This role supports high-quality, timely decision-making on psychological injury claims within a new legislative and regulatory framework. The specialist will influence decision-making standards across the Insurance for NSW Scheme and make a profound impact through empathy, problem-solving, and commitment.
Responsibilities
- Build specialised capability in early psychological injury claim assessment.
- Work closely with Case Managers to uplift their skills and confidence in applying new legislative requirements, particularly in relation to liability decision-making.
- Contribute to the interpretation and application of legislation, ensuring consistency across agencies and improving overall outcomes for the scheme.
- Conduct early initial reviews of psychological injury claims, leading and endorsing liability decision-making within a shortened liability determination period.
- Contribute to the uplift of skills and capability of frontline teams to apply new elements of legislation.
- Work and engage with relevant NSW government agencies to support shared understanding and interpretation of legislative requirements.
Requirements
- Experience from one of the following roles: Team Leader, Technical Specialist, Technical and Injury Management Specialist, Case Manager Level 3 or 4 (NI) Senior Case Manager (IfNSW).
- Advanced knowledge of workers’ compensation, injury management, and claims processes.
- Excellent stakeholder management, including liaising with injured workers, employers, medical professionals, and insurers.
- Confidence in providing guidance, coaching, and technical support to others.
Skills
- Empathy
- Problem-solving
- Commitment
- Stakeholder management
- Guidance
- Coaching
- Technical support
Location
- Sydney
Work Type
- Full-time
- Secondment
- Hybrid work options
Experience Level
- Senior Case Manager (IfNSW)
- Case Manager Level 3 or 4 (NI)
- Team Leader
- Technical Specialist
- Technical and Injury Management Specialist
Salary/Compensations
- Regular salary reviews
- Annual incentive scheme
Benefits
- Flexibility to work from home after probation
- Choice between monthly rostered days off or a 9-day fortnight
- Hybrid work options
- Fitness Passport providing heavily discounted access to gyms, pools and fitness facilities
- Discounts at 350+ retailers via RewardsHub
- Discounts with corporate banking, super and private health insurance partners
- Corporate wellbeing program
- Comprehensive learning and development
- EAP providing access to professional medical advice and safety features
- Company-wide celebration events
About the Company
- EML is Australia’s largest specialist in personal injury claims management.
- EML has a strong culture of appreciation, connection and celebration.
- EML offers one of the most stable and future-focused careers in the industry.
- EML’s deep expertise, purpose-driven work and development pathways help build long-term careers.
- EML’s investment in AI-powered technology is designed to reduce admin.