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About the Role
Lead Amazon Connect transformations using Deloitte's DCCX accelerator to build AI-enhanced customer platforms for clients rethinking how they connect with customers. This is an opportunity for an engineer who wants to shape high-impact customer experience solutions and help clients turn emerging technology into better, smarter interactions.
Responsibilities
- Lead the build of secure, scalable Amazon Connect environments that integrate with core AWS services like Lambda, S3 and DynamoDB.
- Ensure the technical architecture is robust, practical and aligned to best practice across cloud, integration, DevOps and infrastructure as code.
- Translate business goals into customer experience platforms that are intelligent, compliant and built to scale.
- Advise senior stakeholders on delivery approach.
- Guide implementation decisions.
- Shape AI-augmented conversational capabilities that improve customer engagement.
- Work with multidisciplinary teams.
- Mentor junior practitioners.
- Contribute to Deloitte's thinking on Amazon Connect innovation and best practice.
- Keep delivery moving and quality high.
Requirements
- Deep hands-on experience with Amazon Connect and broader AWS cloud architecture.
- Strong capability across AWS services such as Lambda, S3 and DynamoDB.
- Experience designing secure, scalable and resilient cloud solutions.
- A track record leading end-to-end technology delivery across complex client environments.
- Confidence communicating technical concepts to both technical stakeholders and senior business leaders.
- Experience building technical standards, governance approaches or best-practice frameworks.
- A collaborative leadership style, with a genuine interest in mentoring and developing others.
- AWS certifications, especially Solution Architecture, or a relevant degree in Computer Science, Engineering or a related field.
- The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
Skills
- Amazon Connect
- AWS cloud architecture
- AWS services (Lambda, S3, DynamoDB)
- Cloud solution design
- Technology delivery
- Communication
- Technical standards
- Governance
- Best-practice frameworks
- Leadership
- Mentoring
- DevOps
- Infrastructure as code
- AI-augmented conversational capabilities
Work Type
- Flexible working options
Education Level
- Relevant degree in Computer Science, Engineering or a related field
- AWS certifications, especially Solution Architecture
Benefits
- Retail discounts
- Wellbeing leave
- Paid volunteering days
- Twelve flexible working options
- Market-leading parental leave
- Return to work support package
About the Company
- Deloitte's Customer Experience Technology team helps organisations design and deliver the platforms, tools and architectures that sit behind great customer interactions.
- The team works across digital transformation, cloud contact centre technology and AI-enabled experience design, bringing together strategy, engineering and delivery capability to help clients build more connected, responsive and future-ready customer operations.
- At Deloitte, we focus our energy on interesting and impactful work.
- We're always learning, innovating and setting the standard; making a positive difference to our clients and our society.
- We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
Equal Opportunity
- We embrace diversity, equity and inclusion.
- We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
- What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.